§Maintain Health Club facilities according to set standards of order and cleanliness
§ Process all incoming and outgoing calls accurately and courteously
§Records all entries on traffic sheets
§Calls guests by name whenever possible
§Pages staff member when requested
§Abides by principles of guest privacy
§Handles guests needs or requests and reports complaints to the Telephone Supervisor
§Strictly abides by standards policies and procedures governing cases of emergency related t Health & Safety, fire, bomb scare and other critical situations
§Maintains a clean work environment
§Attends to all guest queries and requests promptly
§Maintain current Hotel Information
§Report repairs and maintenance problems to supervisor
§Familiarize yourself with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information
§Be knowledgeable about all hotel facilities in order to promote and sell them to guests
§Ensure guests amenities, towels, linen and other guests needs have ample supply
§Follow hotel procedures in relation to pool towel issue and retrieval
§Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders
§Abide by rules and regulations and policies and procedures of hotel
§Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure
§Attend scheduled training
§Participate actively in employee activities
§Adhere to specified hygiene and personal appearance standards
§Participate in activities concerning protection of environment
§Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use
§Maintain responsibility for cleanliness of exercise rooms, garden areas and tennis courts
§Greet and escort guests to lounge chairs and present towels
§Maintain a comprehensive library of books and magazines in different languages
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
