Job Description
Ready to lead a mission-driven team and ensure top-tier reproductive healthcare in your community? Planned Parenthood of Maryland (PPM) is seeking a dedicated and operations-focused Health Center Manager. We need a highly engaged, accessible leader to guide the daily success of our Owings Mills health center, empowering your staff so they can focus on delivering affordable, high-quality care to our patients. If you are passionate about inclusive leadership, excellent customer service, and community outreach, this is the role for you.
Inside the Role
Reporting directly to the Senior Director of Clinical Operations, you will oversee all aspects of operations at one of our smaller health centers You will serve as an active, hands-on leader ensuring that patient care, education, counseling, and medical services are consistently delivered with an uncompromising focus on excellent customer service
Your Day-to-Day Impact
Lead and develop your team: Direct and coach a staff of 5 to 10 employees, fostering an inclusive, high-morale working environment while holding the team accountable to performance standards.
Drive operational and financial excellence: Seamlessly manage patient and staff schedules, daily cash balancing, inventory, and revenue cycle goals. You will also ensure your center maintains strict compliance with OSHA, Title X, and Medicaid/Medicare regulations.
Champion the patient experience: Act as the health center's customer service subject matter expert by monitoring patient surveys, providing service recovery when needed, and maintaining a positive environment of care.
Build community connections: Collaborate with the Community Outreach and Education team to analyze local demographics, coordinate outreach services, and positively represent Planned Parenthood in your area.
What You Need to Succeed
- Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field.
- Minimum of 3 years of progressive supervisory or management experience in an ambulatory healthcare setting.
- Demonstrated experience leading teams of 5 to 10 employees and managing day-to-day clinical operations (e.g., patient flow, scheduling, quality assurance, electronic health records).
- Current CPR Certification, a valid motor vehicle operator’s license, and reliable transportation (ability to occasionally travel to other centers is required).
- Preferred: Previous experience working in a clinical support role (such as a Medical Assistant, LPN, RN, or Surgical Tech) or management experience in reproductive health, OB/GYN, or family planning.
Salary and Benefits Overiew
- Comprehensive Coverage: Medical, Dental, Vision, Life, and AD&D insurance.
- Work-Life Harmony: Generous Paid Time Off (PTO) and Paid Holidays.
- Future Focus: 401(k) Retirement Plan and Flexible Spending Account.
Ready to bring your operational expertise to a cause that matters? Apply today to join the PPM team and help us empower the communities we serve!
Equal Opportunity Statement:
Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.
Planned Parenthood of Maryland uses "E-Verify" for the Right to Work in the United States.
Planned Parenthood requires COVID-19 vaccination.
