Job Description

Agency

Dept of Health and Human Services

Division

Broughton Hospital

Job Classification Title

Health Care Technician Lead (S)

Position Number

60045451

Grade

MH03

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Join Broughton Hospital as a CNA Preceptor / Therapeutic Response Team Lead!

Morganton, NC | Monday–Friday, 7:00 a.m.–3:30 p.m. | Mandatory Position

Are you a passionate caregiver who thrives in fast-paced clinical environments? Do you enjoy coaching others, elevating teamwork, and helping create a safer, more therapeutic space for patients and staff? If so, Broughton Hospital invites you to become part of something truly meaningful.

We’re seeking a CNA Preceptor / Therapeutic Response Team Lead—a dynamic leader who serves as educator, mentor, role model, and crisis‑prevention champion across our hospital.

What You’ll Do

• Become a hospital‑wide clinical resource who can respond swiftly when units need support
• Guide and mentor unlicensed nursing staff to strengthen care practices
• Collaborate with Staff Development to assist with orientation and lead select in‑service trainings
• Support a safe, trauma‑informed environment for patients and staff
• Use expert verbal de-escalation and early intervention techniques to prevent behavioral crises
• Reinforce therapeutic communication and model calm, compassionate responses to challenging situations

Why You’ll Love This Role

You’ll be at the heart of our mission—helping staff feel confident, supported, and prepared, while ensuring patients experiencing emotional distress receive early, individualized, and therapeutic interventions. You’ll influence culture, improve safety, and help build the next generation of confident clinical teammates.

What We’re Looking For

A standout candidate who is:

• Professional, articulate, and knowledgeable about daily operations on patient care units
• Skilled at communicating with diverse teams and patient populations
• Able to identify staff educational needs and help design effective trainings
• Motivated, organized, and comfortable learning new computer systems (Microsoft Office included)
• Calm, confident, and constructive in challenging situations

Certification Requirement

• CPI Instructor Certification required within 9 months of hire (we support you through it!)
• Must maintain CPI Instructor status while in the role

Schedule & Expectations

• Monday–Friday, 7:00 a.m.–3:30 p.m.
• Flexibility to work weekends, holidays, and other shifts as needed
• This is a mandatory position during adverse weather events

Knowledge Skills and Abilities/Management Preferences

Recruitment Range $34,066 - $51,099

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Two (2) years of experience working in a Psychiatric, IDD, Substance Abuse, or Neuro Medical facility.
• Five (5) years of experience working as a CNA in a psychiatric setting
• Current North Carolina NA I or NA II listing
• Experience training/mentoring new staff members

Conditional Requirements: Selected applicants must be able to pass a State Bureau of Investigation Criminal History Check, and complete and pass BLS/CPR training and Crisis Prevention Intervention (CPI) training during orientation.

This Position Is Designated As Mandatory And Must Report Or Stay Over During Adverse Weather Events.

About the Facility:

Broughton Hospital is one of the three regional psychiatric hospitals with statutory responsibility for operating as part of the Division of State Operated Healthcare Facilities (DSOHF). With the North Carolina Department of Health and Human Services, we provide help and support to North Carolinians, and their families, experiencing mental illness. Our hospital serves the western thirty-seven (37) counties of North Carolina, as part of the state's system of care and treatment for persons with mental illness.

Supplemental Contact Information:

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59pm prior to the closing date.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Veteran’s and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
• Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Applicants will be communicated via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 828-608-4130.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development diploma and two years of closely related work experience; or an equivalent combination of education and experience. Special Condition for Continued Employment As required, listing as a Nurse Aide I by the North Carolina Division of Health Service Regulation. As applicable, listing as a Nurse Aide II by the North Carolina Board of Nursing. As required by the Department of Public Safety, must be eligible for certification by the North Carolina Criminal Justice Training and Standards Counsel. As applicable, North Carolina Emergency Medical Technician (EMT) certification.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tandrea Lanae Jones

Contact:

DHHS Workday Support Form