Job Description

• Suffolk County Council
• Address: Allington House, Ipswich, Suffolk IP4 4ER, hybrid working
• Salary: £25,185 per annum (pro rata)
• Hours: 30 hours per week (flexible working options available)
• Contract: Permanent

Join Suffolk County Council’s Health Business Centre (HBC) and help make a real difference to children, young people and families across the county. As a Health Business Centre Advisor for our Health Visiting service, you will be part of a friendly, purpose‑driven team that provides a seamless first point of contact, accurate record‑keeping and timely support that enables clinicians to deliver the Healthy Child Programme. We will support you with flexible working options, induction and ongoing development, so you can grow your career while improving outcomes for families.

Reimagine the possibilities

Your role and responsibilities

• Be a key member of the countywide HBC, our central coordination point for Health Visiting administration and a single point of contact for children, young people, families and partner agencies.
• Provide a professional telephone and email service between 8 am and 5 pm (Monday to Friday), with flexibility to support early starts or later finishes within your working pattern.
• Register and process all children aged 0-5 on clinical systems (SystmOne), ensuring timely, accurate data to meet service KPIs.
• Support Health Visitors to deliver the Health Child Programme by organising and booking antenatal appointments, new birth, 6week checks, 1year and 2year developmental appointments in a timely way to support achievement of KPIs.
• Build and maintain key relationships with Health Visitors and Healthy Child Practice Managers to ensure resources are used effectively to deliver the Healthy Child Programme.
• Contribute to continuous improvement by following best practice, maintaining quality records and sharing ideas that enhance processes and customer experience.

You will need

• NVQ Level 2 (or equivalent experience) and a good standard of literacy and numeracy.
• Excellent attention to detail and proven accuracy in data entry; strong IT skills (Microsoft Office and the confidence to learn new systems).
• Clear, confident communication skills and a calm, customer‑focused approach.
• Ability to plan, organise and prioritise in a busy, pressurised environment, meeting targets while working collaboratively across teams.
• Understanding of confidentiality and data protection.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The team

You will join the Health Business Centre within our 0–19 Healthy Child Service supporting delivery of the Healthy Child Programme and working closely with Health Visiting and partner services to ensure timely, equitable access to support across Suffolk. We operate 8am–5pm, Monday to Friday, in shift patterns, and live our WE ASPIRE values through teamwork, a solution‑focused approach and positive working relationships. Flexible working options include job share, compressed hours, flexitime/TOIL, hybrid working and adjusted core hours.

Empowering everyone

We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report

For more information

Please contact Wendy Massingham (she/her) for a casual conversation. You can contact her by calling 01473 263089 or emailing: wendy.massingham@suffolk.gov.uk

How to apply

Step 1 - Read the Job and Person Profile (Word)

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 – Upload asupporting statementanswering the following questions below. You should use the Supporting Statement template

1. In your own words what do you know about Children and Young Peoples Services in Suffolk? (max 200 words)
2. Why are you applying for this role? (max 200 words)
3. What 3 key skills could you bring to this role. Give an example against each detailing how you have demonstrated this (max 500 words)
4. Give an example of a challenging situation you have had to deal with to conclusion (300 words)
5. Tell us what experience you have of planning, organising and prioritising your workload (max 300 words)

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AIto understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at: recruitment@suffolk.gov.uk or  03456 014412 You can find examples of possible adjustments on our Reasonable Adjustment pages

Closing date: 11.30pm 2 August 2026.

Interview date: 26 and 27 August 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.  #LI-Hybrid 

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk)