Job Description

The Compliance Investigator will report to the Fraud Investigations Manager in the Compliance and Risk Management Department. This role is responsible for performing a variety of duties to assist Inspira Financial Trust in investigating, resolving, and preventing fraudulent activity. Specifically, the Compliance Investigator will investigate reports of potential fraudulent transactions and other suspicious activity, update and maintain investigation logs, prepare and report incident summaries to applicable stakeholders, and respond to various incident-related questions. The Compliance Investigator will also act as a strategic partner to various departments across the business and provide guidance regarding product design, gaps that may represent potential fraud risk, and recommendations for anti-fraud security tools and process workflows.

• Assist in the intake, triage, assignment, and tracking of potential incidents and suspicious activity reported to the Fraud Management Team.
• Perform a complete and accurate investigation of reported incidents including account history and transaction review, initiating mitigation and containment actions, providing reports to stakeholders, and offering recommendations for remediation.
• Collaborate with the Fraud Investigations Manager to conduct fraud risk analysis on a periodic basis.
• Identify gaps/areas that could be targeted by threat actors and assist the Fraud Investigations Manager in recommending actionable changes to implement industry best practices, fraud prevention tools, and secure process design.
• Document all investigative activities and prepare written reports of findings and recommendations.
• Maintains records, databases, logs, and other needed documentation related to fraudulent activity.
• Promote a culture of fraud awareness, prevention-first mentality, and personal accountability across all levels of the enterprise.
• Other duties as assigned.

Typical schedule is 8 a.m. CT to 5 p.m. CT / 9 a.m. ET to 6 p.m. ET.

Qualifications

Education & Experience:

• 3-5 years of experience in financial industry and/or fraud investigations and prevention
• Bachelor’s Degree in Business, Finance, or related field

Skills & Abilities:

• Working knowledge of fraud-related laws, regulations, and industry standards (e.g., Reg E, GLBA, card network rules, internal policies)
• Ability to conduct structured fraud investigations using established procedures and investigative methodologies
• Experience reviewing transactions, account activity, and supporting documentation to identify suspicious or fraudulent behavior
• Skill in analyzing complex fact patterns and synthesizing findings into clear conclusions
• Ability to distinguish between fraud, errors, disputes, and policy violations
• Proficiency in identifying indicators of identity theft, account takeover, payment fraud, and related schemes
• Prior work experience in a fraud role within the financial services industry
• Proactive, analytical, and able to solve problems and propose resolutions
• Operate efficiently with a high degree of accuracy
• Proficiency with Microsoft products including Teams, Excel, Word (including mail merge) and Outlook
• Possess excellent verbal and written communication skills
• Proven ability to prioritize, multi-task and complete tasks within specified timelines
• Detail-oriented, organized and dependable
• Willingness and ability to quickly learn and understand processes and regulatory requirements of the firm’s various lines of business
• Excellent analytical and critical thinking skills
• High ethical standards
• Team player, ability to work well with different personalities

Other Requirements:

• Infrequent travel – ability to provide personal transportation from time to time
• Occasionally lifts up to 25 pounds
• Prolonged periods of sitting at a desk and working on a computer