Job Description

Employment Type

Permanent

Closing Date

24 Sept 2026 11:59pm

Job Title

Health and Recovery Team Manager

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

About the Role

• Drive strategy-aligned health triage, mental health, health management and Positive Duty initiatives
• Enable consistent and effective early intervention and recovery outcomes
• Strengthen organisational capability in health triage, early intervention and recovery practices
• Embed Positive Duty obligations into early intervention, recovery and case management practices
• Support compliance with SRC Act, Positive Duty and relevant health, safety and recovery obligations
• Improve business outcomes through:
• Reduced claims liability
• Improved RTW outcomes
• Enhanced employee wellbeing and performance

Focus of the Role

The Health and Recovery Team Manager provides enterprise leadership across the full health and recovery lifecycle, including health triage, health management, mental health, rehabilitation, and specialist Positive Duty capability. The role integrates triage, early intervention, case management, recovery and Positive Duty activity to identify workforce health needs, support compliance with applicable legislative obligations, and deliver effective, sustainable outcomes across mental and physical health matters.

Delivery spans the full health journey, from initial health incident response and triage through to recovery, supporting both mental and physical health matters. Work is prioritised based on risk, demand and workforce need, with data-led insights used to target resources and specialist expertise to complex matters and high-need cohorts.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Purchased annual leave scheme
• Additional Telstra day off
• 30% off Telstra products and services
• Toolkit provided (laptop, mobile phone and plan)

What You'll Do

• Lead a team of health, rehabilitation, and recovery professionals to deliver strong employee health and return-to-work outcomes.
• Oversee health triage, early intervention, rehabilitation, and recovery programs for both mental and physical health matters.
• Drive sustainable return-to-work outcomes, reduce absenteeism, and support critical incident response and recovery.
• Ensure compliance with health, safety, recovery, and regulatory requirements, including audit and assurance activities.
• Manage external providers and key stakeholders to deliver high-quality, employee-focused health and recovery services.
• Foster a high-performing, inclusive team culture while continuously improving service delivery and outcomes.

About You

• Proven people leader with experience coaching and developing high-performing teams in health, wellbeing, rehabilitation, or workplace safety environments.
• Strong expertise in mental health, health triage, early intervention, rehabilitation, and return-to-work practices.
• Solid understanding of the SRC Act (1988), regulatory compliance, governance, and audit requirements.
• Experienced in managing complex stakeholder relationships across HR, business leaders, healthcare providers, and regulators.
• Skilled at leading change, simplifying processes, using data-driven insights, and delivering sustainable health and recovery outcomes.
• Experience in self-insured environments, provider management, and enterprise wellbeing programs is highly regarded.

Technical Skills

• Mental Health & Wellbeing Management
• Health Triage & Early Intervention
• Occupational Rehabilitation & Return-to-Work (RTW)
• Health Management & Recovery Programs
• Positive Duty & Case Management Integration
• Critical Incident Response & Recovery
• SRC Act Compliance & Regulatory Frameworks
• Governance, Audit & Assurance
• Provider Performance & Service Management
• Stakeholder Engagement & People Leadership
• Data Analysis & Continuous Improvement

Ability to think analytically, solve problems pragmatically and apply scalable, automated approaches.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.