We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Mission:
Is yourpassionhelping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you!
The Healthy Outcomes Team is a health advocacy team looking fordedicatedfriendly colleaguesto helptheMedicaidpopulation learn about and complete important health screeningsand activities
As aHealth Advocateon the Healthy Outcomes Team, you will interactwith memberstelephonicallyto inspire healthy behaviors Ourgoaloneachcallis togive everymember a clear understanding oftheirbenefits for specific screenings,medications, activities, and follow up care.
You will talk toprovidersand memberstoassistwithimportant health serviceslikesettingappointments, fillingmedications,andprovidingresources to improve Star health outcomes.
Your key responsibilities are:
Inbound and outbound calls to membersand providers to helpschedulingserviceslikehealthcare visits,screenings, vaccinations, or medication refills
Working through barriers that stand in the way of our members’ good health
Delivering the best member experience through professional empathetic conversations
Providingimportant education to members to help them make good health decisions that improve their health
Accurately documentingconversations in the member’s health record
Your key abilities are:
High-energy engagement to provide exceptional service
Empathetic, curious,with anenthusiasm for learning
Knowledge retention andabilityto answerquestions and resolveissues
Desireto understandand meetour members’ needsand escalate issues for resolution
Speed andefficiencyto meet business metrics and goals.
Ability to handle pressure and to stay calm and positive in all situations
Ability to work independently, apply critical thinking skills when needed, multitask with ease, anddemonstrateprofessionalism in all interactions.
Ability to absorb and apply new and changing information.
Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment
Required Qualifications:
Professionalcommunication skills
Strongactivelistening and interpersonal skills
High computer literacy, including ability to troubleshoot issues
Proficiencywith Windows and web-based applications and digital communication tools
Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
Hard wired connectivity to computer isrequired(DSL, satellite, and wireless broadband are notpermitted)
Preferred Qualifications:
Bilingual or multilingual candidatesheavilypreferred.
Experiencewith HEDIS screening measures
Experience withbehavior change
Experience working in mental health background
Experience working in community health
1+ year experience with production expectationsor high-volume calls heavily preferred
2+ years’experiencewithcall centeror outreach involving members/consumers
3+years’experiencein ahealthcaresetting
Medical certification (certified nursing assistant, medical assistant, etc.)
Education and Certification Requirements
High School Diploma or G.E.D.
REQ Notes:
All applicants must have adequate internet speeds and willbe requiredto HARD WIRE their computer into their modem for this position.
Training is expected to last 4 weeks, is virtual, andmaybe ta different shift than the candidate is hired to work (this change would be temporary until training is complete).
Applicants must reside in KY, LA, VA, and IL and have the ability to work one of the following shifts
9a-5:30p
10a-6:30p
11a-7:30p
12p-8:30p
1p-9:30p
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments
We anticipate the application window for this opening will close on: 06/04/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by simplifying health care one person, one family and one community at a time. Follow @CVSHealth on social media.
