Job Description

HEAD WAITER/WAITRESS

The London EDITION

EDITION Hotels are stunning microcosms of the world’s top cities featuring the best in service, food, beverage and entertainment. Located in gateway cities throughout North America and the Middle East, Europe and Asia, these are hotels where you’ll find the guests rubbing elbows with locals because there’s no better place to be in the moment. Hotels that feel different because they make you feel something. Hotels that don’t act like hotels.

As part of the Marriott International family, EDITION offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The Head Waiter/Waitress is responsible for delivering a five-star luxury lifestyle guest experience through exceptional food and beverage service. This role ensures guests receive attentive, professional service while supporting team collaboration, operational standards, and guest satisfaction.

What you'll do

• Deliver exceptional food and beverage service to guests
• Take guest orders and accurately serve food and alcoholic beverages
• Communicate guest dietary requirements, allergies, and special requests to the kitchen
• Maintain cleanliness and presentation standards within assigned service areas
• Monitor and maintain assigned tables, ensuring courses are cleared and tables are properly prepared
• Address guest requests and resolve service concerns professionally and promptly
• Support and coordinate with team members to ensure seamless guest service
• Ensure compliance with safety, security, and alcohol service procedures

What you'll bring

• High school diploma or G.E.D. equivalent
• Minimum 2 years of related food and beverage service experience
• Strong customer service and communication skills
• Ability to work effectively within a team environment
• Excellent interpersonal and guest relations skills
• Dependability, adaptability, and a positive demeanor
• Understanding of safety procedures and proper lifting techniques
• Eligibility to work in the UK - Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.