Job Description

As a Waiter A/Waitress A, you will be responsible for taking orders and serving food and beverages to guests. You will play an important role in guest satisfaction, as you will also be responsible for checking on customers to ensure that they are enjoying their meals and taking action to correct any problems.

Why you’ll love F ZEEN KEFALONIA

F ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F ZEEN moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F ZEEN is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.

What you’ll do

• Provide excellent customer services
• Greet customers and present menus
• Make suggestions based on their preferences
• Take accurate food and drinks orders, using a POS ordering software
• Serve food and drink orders
• Paying attention to priorities and special requests (e.g. food allergies, vegan options)
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines

Requirements

• Proven work experience as a Waiter A/Waitress A, preferably in a 5* hotel environment
• Excellent knowledge of English language
• Hands-on experience with cash register and ordering information system (e.g. POS)
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Flexibility to work in shifts
• Team spirit

Benefits

• Positive working environment
• Training and career development
• Competitive remuneration package
• Single or double occupancy accommodation at fully equipped apartments
• Daily meals
• Uniforms
• Transportation from and to the hotel for duty
• Other seasonal perks & benefits also in addition to results

Join Our Team

• A team that is built on respect and excellent service over collaboration
• A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences
• A team of happy employees, that are driven within their working environment to contribute to a common goal
• A team that celebrates achievements made individually and encourages positive attitude and integrity
• A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
• A mindful and considerate, people-oriented workplace
• A family-run company with exceptional high standards both for the guests and the employees alike