Job Description

At InterContinental London Park Lane, we are currently looking to for a Head Waiter/Waitress to join the team in our fine dining Italian Restaurant in Mayfair, central London.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

As a Head Waiter/Waitress you will be responsible for ensuring the effective running of the shift and for ensuring diners have a positive experience by delivering great service, great food, and great drinks. Your duties will include greeting diners and taking their orders, communicating with members of the kitchen about changes in the menu, daily availability, and allergens for the specials. You will also need to liaise with the Managers on a daily basis regarding the requirements or changes in the daily operation e.g., staffing, table plans, lay-up, menu etc.

You will be expected to assist and supervise commis waiters therefore previous experience as a supervisor or Head Waiter is preferred and experience in handling guest queries and concerns is a must! Above all you must be willing to work as part of the wider hotel team to maintain and encourage a good working relationship with your colleagues in all other departments and to contribute to building a great team spirit within the department. If you think you’ve got what it takes, we would love to hear from you.

We are committed to offer and provide our Head Waiter/Waitress with a competitive salary and a large range of benefits:

• £16.83 per hour (£35,006.40 per annum) plus paid overtime and great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• We provide every employee company sick pay and life insurance.
• Subsidised childcare support.
• Professional career development with our IHG Leadership programs
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Most importantly, we’ll help you grow, and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?