We are seeking a highly motivated and experienced leader to join our team as the Head, Trustee Operations at RHB Trustees Berhad. In this pivotal role, you will be responsible for overseeing the operational integrity, governance, and strategic growth of our trustee operations. You will lead a high-performing squad, ensuring effective risk management, regulatory compliance, and seamless business performance while driving continuous improvement and process automation. You will collaborate closely with internal stakeholders, regulators, and clients to deliver exceptional value and achieve our group-wide objectives.
Operational Leadership & Strategy: Lead the ideation and development of product strategies to enhance the Trustee business. Align with the Portfolio Lead on Tribe/Circle objectives, provide clear direction, and manage the team’s performance and outcomes.
Governance & Risk Management: Ensure prudent and efficient corporate governance, risk management, and compliance with all regulatory requirements. This includes managing CRA ratings, internal audit ratings, and ensuring all operational processes adhere to the highest standards.
Business Growth & Performance: Achieve PBT and Cost targets for Trustees. Manage operational service delivery quality and drive initiatives that enhance customer satisfaction.
Stakeholder Management: Liaise with internal and external stakeholders, including clients, regulators, solicitors, and financial institutions to ensure seamless business performance and value delivery.
Process Improvement & Automation: Champion process automation and system enhancements, including documenting user requirements, system specifications, and conducting comprehensive User Acceptance Testing (UAT).
Team Management & Development: Mentor and coach circle members to support their career development. Foster a culture of teamwork, high engagement, and continuous improvement. Oversee succession planning and manage team evaluations.
Operational Execution: Attend critical meetings (client meetings, MANCO, BOD), oversee the establishment of designated accounts, handle fee collection processes, and execute recovery actions against defaulting issuers. Maintain and update the Operations Manual.
Professional Expertise: Proven experience in a leadership capacity within Trustee operations, corporate finance, or a related investment banking field.
Strategic & Analytical Thinking: Ability to translate strategic imperatives into actionable initiatives. Adept at solving complex problems in a logical, fact-driven manner.
Regulatory Knowledge: Deep understanding of industry trends, guidelines, policies, rules, and regulations relevant to Trustee business and capital markets.
Leadership & Collaboration: A strong team player who can motivate and inspire others, work effectively with other leaders, and engage confidently with senior management.
Adaptability: Highly adaptable with the ability to respond to change quickly and leverage networks effectively to remove obstacles.
Technical Proficiency: Strong IT skills, specifically in system administration and digital transformation/automation projects.
Communication: Exceptional communication and stakeholder management skills; able to listen actively and articulate views clearly.
At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. If you're ready to be a part of our transformative journey, we encourage you to apply now.
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
