The Head: Talent, Learning, Culture & Employee Experience is responsible for developing and executing TIH's organisation's talent, leadership, culture and workforce capability strategy to build a high-performing, engaged and future-ready workforce.
The role leads talent management, succession planning, performance management, leadership development, learning and development, culture transformation, employee engagement and employee experience initiatives across the TIH. The incumbent partners with business leaders to strengthen capability, leadership effectiveness and employee engagement while fostering an inclusive, values-driven and high-performance culture, where employees feel they belong and can thrive.
Key Accountabilities
Talent Management & Succession
Develop and implement the enterprise talent management strategy.
Lead annual talent review and succession planning processes.
Build leadership and critical skills pipelines.
Identify and develop high-potential talent.
Drive internal mobility and career development frameworks.
Oversee executive and senior leadership succession plans.
Monitor talent retention within key and critical roles.
Establish talent governance, policies and standards.
Learning, Leadership & Capability Development
Develop and execute the learning and capability strategy.
Create a culture of continuous learning and development.
Lead leadership development programmes across all levels.
Drive future skills development aligned to business strategy.
Oversee learning technologies and external learning partnerships.
Measure learning effectiveness and return on investment.
Ensure compliance with skills development legislation and reporting requirements.
Performance Management
Own and continuously improve the enterprise performance management framework.
Drive a high-performance culture through goal setting, coaching and accountability.
Facilitate TIH-wide performance reviews and calibration sessions.
Align performance management with talent and succession outcomes.
Build leadership capability in performance coaching and feedback conversations.
Monitor quality and effectiveness of performance management practices.
Culture Transformation
Develop and implement the culture strategy.
Lead culture assessments and culture change initiatives.
Embed TIH values and leadership behaviours.
Support leadership teams in creating high-performing and inclusive cultures.
Monitor organisational health and culture indicators.
Drive initiatives that strengthen collaboration, innovation and accountability.
Employee Experience & Engagement
Own the employee experience strategy across the employee lifecycle.
Lead employee engagement surveys and listening programmes.
Drive initiatives to improve engagement and employee sentiment.
Partner with HRBPs and leaders to enhance the employee experience.
Design and oversee employee recognition programmes.
Design and support the articulation & activation of the Employee Value Proposition (EVP).
Workforce Planning & Capability
Support strategic workforce planning activities.
Identify capability gaps and future workforce requirements.
Monitor succession readiness and critical skills risks.
Support future-of-work and workforce transformation initiatives.
Partner with HRBPs and the business to build sustainable workforce capability.
Diversity, Equity, Inclusion & Belonging
Embed DE&I principles within talent, leadership and development processes.
Monitor diversity within succession and talent pipelines.
Support employment equity objectives through talent interventions.
Build inclusive leadership capability across the organisation.
People Analytics & Insights
Develop talent, learning and culture dashboards.
Provides insights and recommendations for Exco and RemCo visibility.
University / Post Graduate (Masters Degree): Industrial Psychology (Required)
10 or more years' diverse, well-rounded experience across the talent management function spanning leadership effectiveness, people development, performance management, organisational effectiveness, employee experience, learning and development, culture and engagement., Managerial Experience 6 or more years’ experience in a function management capacity partnering with senior and C suite business leaders and leading specialists teams.
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions.
These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms.
Our origins go back to 1 June 1985, when Auto & General Insurance was launched into the South African market. We have since grown into a group of subsidiaries of which Auto & General now forms a part.
Today, we own some of South Africa’s most loved and recognisable brands, each finding a better way to give their unique group of customers peace of mind.
We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for.
We’re proven pioneers with a hunger for doing and being the best we can, bringing customer-focused innovation and service excellence to the financial services industry.
We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
TIH is a licensed controlling company.
