• Drive strategic transformation initiatives, including process re-engineering, workflow automation, digitization, and system enhancements, to simplify sales journeys, improve sales effectiveness, and strengthen operational efficiency.
• Act as a strategic partner to the Head of Sales (both Bangkok and Provincial) and sales leadership teams, shaping the sales operating model and driving initiatives that improve productivity, customer experience, and business performance.
• Establish and maintain standardized sales support processes, service standards, and governance frameworks to ensure consistent execution across Bangkok and Provincial branches.
• Identify, resolve, and escalate operational issues impacting sales productivity; collaborate with branch teams, product units, and operations to remove process bottlenecks.
• Drive continuous process optimization to improve both external customer and internal relationship manager’s experience, reduce turnaround time, and ensure operational compliance.
• Effectively plan, monitor, manage and control budget utilization for sales initiatives, sales campaigns, and training programs.
With operations that span 15 different markets across the region, the opportunity to expand your experience, test your capabilities, and exhibit your resilience is ample. #teamCIMB is always keen to welcome the ones who are ready to make that very special difference – for themselves and the bank.
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks.
We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond.
CIMB Bank and CIMB Islamic Bank are members of PIDM.
