Job Description

Role: Head Receptionist

Location: Easipetcare, Derby

Contract: Full-Time, Maternity Cover (12 months)

Easipetcare is a small animal practice located in Derby. We are ISFM accredited. The practice has excellent transport links, including the M1 and a direct train to London and we also have the lovely Peak District National Park nearby.
We have a supportive and friendly team of 1 Vet, 3 RVNs, 1 SVN and 1 VCA, and 3 receptionists Our team is passionate about providing the best standard of care to both pet and client. We have yearly team building days. We're also linked to Cats Protection, StreetVet, and donate unused pet food.
Derby is a large and established practice with 4 consult rooms, separate cattery, kennel and isolation wards, a dedicated x-ray and ultrasound room, large theatre and prep room, and an in-house laboratory.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

How You’ll Make a Difference

As Head Receptionist, you will lead the client care team within the practice, ensuring consistently high standards of service and a positive experience for clients and patients.
You’ll provide day-to-day leadership and support to reception colleagues, help manage workflows and performance, and work closely with the wider practice leadership team to continuously improve the client journey and support practice initiatives.

You Might Be a Great Fit If...

You are an experienced client care professional who is ready to take on a leadership role. You’ll bring:
* Proven experience in a customer-facing role, ideally within a veterinary or healthcare setting
* Experience supporting, mentoring, or supervising colleagues
* Strong communication and interpersonal skills
* The ability to manage priorities and remain calm in a busy environment
* A proactive, solutions-focused approach to improving client experience

How We’ll Support You 

At IVC Evidensia, we’re committed to supporting your development as a client care leader. When you join us, you’ll benefit from:
* A leadership role with responsibility for shaping client experience and team performance
* Clear career pathways with progression opportunities into client care management or practice leadership roles
* Ongoing learning and development to support leadership and professional growth
* A collaborative, values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

*6.6 weeks' annual leave
*Additional annual leave for your birthday, which will be added to your holiday allowance
*Increasing annual leave accrued through length of service
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Healthcare Cash Plan
*Cycle to Work scheme
*Learning and development opportunities via the IVC Evidensia Academy
*Pension scheme
*Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers