Job Description

Welcome to Linley and Simpson - we're known for bringing local knowledge and strong values together. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 23 offices and over 350 staff ready to assist our customers in the Yorkshire region. We're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Head Office Administrator. This is a full-time, permanent position based in Horsforth.

Let's talk about the role. It involves:

• Inbox Management
• Collaborate with the team to manage the inbox, ensuring all enquiries are responded to promptly and accurately. All correspondence must be appropriately logged in Reapit.
• Section 13 Notice Production
• Prepare and issue accurate Section 13 Notices through Goodlord in a timely and compliant manner.
• Fee Administration
• Ensure all applicable fees are correctly added and recorded in Reapit.
• System Updates & Rent Adjustments
• Update Reapit to reflect rent increases, tenancy amendments, and relevant tenancy alerts. Enter rent review dates to ensure follow-up actions are triggered at the appropriate time.
• Customer Communication
• Handle incoming telephone enquiries from landlords, tenants, and branch staff, providing clear, professional, and supportive assistance.
• Tribunal Preparation
• Gather and prepare evidence of current market rent levels and all required tenancy compliance documentation for tribunal cases, ensuring all materials are completed and submitted within tribunal deadlines.
• Liaising With Other Head Office Departments
• Liaising closely with the arrears team and the rent & legal team on tribunal-related matters.
• Support to Head Office Teams
• Provide assistance to head office teams as required, supporting wider business operations and contributing to the smooth running of organisational processes.

Additional Duties:

• Maintain the highest standards of professional performance.
• Promote equal opportunities.
• Ensure compliance with relevant legislation, as advised.
• Make sure that professional skills are regularly updated through participation in training and development activities.
• Ensure all policies are implemented within the remit of this post.

At Linley and Simpson, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Linley and Simpson, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!