Job Description

Location:Huntingdon/Peterborough
Business Unit:Customer & Operational Services
Salary:c£105k pa dependent on skills and experience
Employment Type:Full-time, Permanent

Closing Date:12 April 2026

Anglian Water is looking for an exceptional strategic leader to take on one of our most influential senior roles — Head of Wholesale and Development Services. This is your opportunity to shape the future of wholesale service delivery and development across one of the UK’sfastestgrowingregions.

Why this role matters

Wholesale and Development Services account for over a third of Anglian Water’s annual income, underpinning our operational performance, customer outcomes, and regulatory success. Leading a talented team of over 150 colleagues,you’llinfluence national debates, drive performance acrossour customerand businessmetrics (RMeX,DMeXandBRMeX), and help us support regional growth of more than 700,000 new homes in the next 25 years.

This is a pivotal strategic role that will set direction, inspire transformation, and shape how Anglian Water delivers safe, efficient,customerfocusedservices for years to come.

Key Responsibilities

As Head of Wholesale and Development Services, you will:

• Setthe strategic direction for the Wholesale Market Services and Development Services aligning plansto Anglian Water’s wider business strategy and regulatory obligations

• Lead and driveupperquartileperformance across key market measures (RMeX,DMeX,BRMeX), translating targets into clear priorities,governanceand measurable outcomes

• Buildinfluentialrelationships withkey external stakeholders (egour regulators, MOSL, developers, retailers, NAVs)and other influential partners and represent Anglian Water in forums and negotiations

• Leadcommercialperformance and revenue recovery, including robust forecasting, financialcontroland delivery on an operating budget of £5m andmore than £400m annual cashfrom services

• Shapeand deliver strategies that support growth across the region, enabling new connections and development delivery while reducing friction across the end-to-end value chain

• Provide visible, inclusive leadership for 150 colleagues, building capability,engagementand succession across a matrixed operation modelDevelop high-performing teams, fostering a culture of safety, wellbeing, continuousimprovementand operational discipline

• Strengthen governance, riskmanagementand controls, ensuring compliant delivery of market and developer services, and effective management of disputes,escalationsand assurance activity

• Sponsor continuous improvement and digital transformation across people, process,dataand technology, using insight (including smart meter and consumption analytics) to improve outcomes.

• Drive sustained reductions in business demand in line with regulatory commitments and government expectations, embedding water efficiency and demand management into service delivery

• Collaborate across Anglian Water (Customer Experience,DDaT, Asset Planning, Finance,HRand Operations) to align investment, operationalcapacityand customer outcomes

• Champion a “Safer Every Day” culture, ensuring health, safety and wellbeing are integral todecisionmakingand operational delivery

Whatsuccess looks like

• Upper-quartile performance acrossRMeX,DMeXandBRMeX

• Strong and trusted industry relationships

• Measurable reductions in business demand aligned to Ofwat and Defra goals

• A robust, mature, scalable business capability across people, data,processesand technology

• A thriving,serviceledteam delivering excellence 24/7

Whowe’relooking for

You will bring:

• Significant senior leadership experience in large, complex organisations

• Deep knowledge of the water industry, ideally with NHH or wholesale experience

• Strong strategic,commercialand regulatory acumen

• A track recordof leading multi-disciplinary teams and driving transformation

• Excellent stakeholder management—internal/external, andboardlevel

• Demonstrable ability to balance customer outcomes,performanceand affordability

• A passion for innovation, continuousimprovementand digital capability

• The credibility and confidence torepresentAnglian Water at national forums

Ouremployeeoffer

• Competitive pension scheme - Anglian Water double-matches your contributions up to 6% (maximum 12% company contribution)

• Car allowance

• Personal private health care 

• Annual bonus scheme 

• 30 days leave + Bank Holidays

• Life Cover at 8x your salary 

• Flexible benefits to support your wellbeing and lifestyle

Why Anglian Water?

At Anglian Water, wedon’tjust keep taps running—we protect our environment, support regional growth, and care deeply about people.You’lljoin aforwardthinkingorganisation committed to:

• SaferEvery Dayculture
• Continuous improvement and innovation
• Purpose-led, customer-focused service
• Sustainability and resilience for future generations

Ifyou’remotivated by complex challenges, strategicinfluenceand the chance to shape the future of wholesale and development services in a rapidly evolving industry,it would be greatto hear from you.