Job Description

What We Do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to relieve suffering and preserve human dignity during war and armed violence. Alongside our Red Cross and Red Crescent partners, we deliver life-saving aid across front lines and strive to reconnect families and locate missing people.

Engaging with authorities and armed forces on all sides, often confidentially, we advocate for humane treatment of detainees and urge compliance with international humanitarian law to protect civilians from harm, including online.

Purpose of the Role

The Head of Value Management Office (VaMO) is a senior leadership role responsible for operationalizing the CIO’s strategy, creating feedback mechanisms across the organization to inform its leadership, and driving the continuous adoption of agile practices. The role ensures alignment between strategic priorities, investments, performance, and outcomes. The team combines an established Office of the CIO with an agile transformation program team.

Through the formalization of organizational foundations, establishment of governance processes and structures, implementation of quality assurance, execution of decision cadence, and portfolio transparency, the Head of VaMO enables IT leadership to translate strategic intent into measurable organizational impact. The head of VaMO also leads key transversal operational activities such as budget monitoring and strategic vendor management.

The role represents IT in cross-functional governance forums where portfolio alignment, resource allocation, institutional reporting, and value realization are discussed. It sits at the intersection of technology leadership, mission-driven constraints, and complex stakeholder dynamics.

Main Duties & Responsibilities

Operational and Financial Excellence (50% of workload)
• Lead operations of cross-functional product teams delivering IT solutions and services, embedding DevOps and lean-agile practices
• Ensure operational data quality and robust IT service management processes (incident, problem, change, service request)
• Define and monitor service levels and KPIs to ensure performance targets are met
• Oversee IT budgeting, forecasting, cost optimization, and financial performance
• Manage vendor relationships and sourcing strategies to ensure value for money and service quality
• Oversee onboarding/offboarding processes, internal agile training, and documentation/knowledge management

Operating Model Transformation (20%)
• Enable decision-making via performance metrics
• Foster a culture of accountability, user-centricity and continuous improvement
• Promote cross-functional collaboration within IT and with business units.

IT Governance, Programme Management, Risk & Compliance (15%)
• Facilitates governance and leadership meetings.
• Translate IT strategy into operational plans, initiatives, and measurable outcomes.
• Lead lean-agile execution of digital programs and transformation initiatives in collaboration with organization’s leaders
• Drive standardization, scalability, and process maturity across IT functions
• Ensure compliance with internal policies, security standards, and regulatory requirements
• Partner with CISO and internal audit on risk mitigation and business continuity
• Maintain robust controls over IT assets, data, and processes

Enterprise Architecture (15%)
• Lead the enterprise architecture function, including the Solution Architect Community of Practice and own the ICRC architecture repository (Orbus)
• Ensure alignment of architectural dependencies and roadmaps with institutional strategy.

Professional & Education Background

• Bachelor’s or master’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• 10+ years of experience in IT leadership roles, including at least 5 years in operational or service delivery management.
• Proven experience leading large-scale IT operations and transformation programs.
• Strong exposure to relevant domains, such as IT service management (ITSM), IT asset management, cybersecurity and data privacy, enterprise application lifecycle management, IT audit and quality, vendor management, enterprise and solution architecture, and organizational design.
• Solid knowledge of recognized frameworks and methodologies (e.g. ITIL, COBIT, TOGAF, PMI), ideally supported by relevant certifications.
• Certified SAFe practitioner (Agile at Scale), ideally at SPC level.

Desired Profile & Skills

• Expert in IT strategic planning, IT governance formulation and organizational change management
• Genuine fluency in agile principles at scale (SAFe), with the ability to coach and embed a product-oriented culture across the IT organization.
• Strong experience of budget planning, financial management and workforce management
• Ability to steer architectural decisions that balance short-term delivery with long-term scalability and coherence
• Strong command of ITIL or equivalent service management practices, with the ability to define and continuously improve service quality, reliability, and the end-user experience.
• Ability to design and operate robust frameworks for tracking, quantifying, and communicating the value delivered by IT — including KPIs, OKRs, portfolio ROI, and benefit realization.
• Expertise in designing and evolving IT operating models that integrate ways of working, governance structures, tooling, and organizational design into a coherent whole.
• Capacity to lead, inspire and develop a multidisciplinary team of expert professionals spanning very different disciplines
• Executive-level communication skills to engage peers in the T&I leadership team and business unit leaders, positioning IT as a value creator rather than a cost center.
• Excellent command (spoken and written) of English. French fluency desired.

Additional Information

• Location: Geneva
• Type of contract: Open-ended
• Mobility Type: Required Rotation (6 years)
• Activity rate: 100%
• Start date: July 2026
• Recruiter: Alejandra Rodriguez
• Application deadline: Monday, 11th of May 2026

Important information: For future employees and their dependents who are not EU and/or EFTA nationals, settling in Switzerland is now required. Direct settlement in France upon arrival is no longer possible.

Our values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Are you ready to explore the next chapter of your career? Apply now!

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.