Job Description

🚀 Make Your Impact in the UK Veterinary Sector — Join Vet Success as Our Growth LeaderReady to shape the future of veterinary business performance in the UK?
At Vet Success, we empower veterinary practices to thrive through data‑driven insights, powerful payments tools, and a world‑class customer experience through our wider services. We’re now looking for a dynamic commercial leader to drive our next phase of growth — expanding our footprint, deepening client partnerships, and elevating our brand across the sector.This is your opportunity to step into a high‑impact role where your work directly transforms how practices operate, grow, and deliver exceptional care.Vet Success is an independent business within the IVC Group.
🔥 The OpportunityAs our Growth & Partnerships Lead, you’ll be the engine behind Vet Success’ expansion in the UK. You’ll bring energy, strategic thinking, and a passion for helping veterinary teams succeed — while playing a pivotal role in shaping our market presence & an influential role in our senior leadership team (SLT).You’ll work closely with our Marketing and Customer Success teams (with one day per month in our Bournemouth office) and become a trusted partner to both new and established veterinary practices across the country.
💼 What You’ll Lead🌟 New Business GrowthDrive expansion by securing new subscriptions with practices who haven’t yet experienced Vet Success. Play a critical role in increasing our UK market share through informed, relationship‑led selling. 🤝 Client Development & EngagementGrow subscription volumes within existing practices & build new relationships with independent practices up & down the country. 🐾 Healthcare Plan Launch SupportGuide practices launching healthcare plans for the first time. Act as an expert advisor on structure, strategy, and implementation. 🚀 Seamless OnboardingPartner with Customer Success to ensure every new client experiences a smooth, supportive onboarding journey. 💙 Client Satisfaction & RetentionStay close to client needs, resolve challenges early, and implement solutions that build loyalty. Lead data-driven retention initiatives to minimise churn and maximise lifetime value. 🤝 Strategic PartnershipsIdentify, nurture, and grow partnerships that elevate the Vet Success brand and expand our influence across the veterinary sector. 🏆 Internal CollaborationAct as a connector and motivator across teams — ensuring Sales, Marketing, and Customer Success are aligned on shared goals. 📣 Industry VisibilityRepresent Vet Success at conferences, exhibitions, and networking events. Build lasting relationships and identify new pathways for growth.
🎯 What You BringSkills & ExperienceA proven track record in business development, sales, or growth leadershipExperience working in or closely with the veterinary or healthcare sectorStrong commercial instincts and a data-driven mindsetAbility to build rapport and influence a wide range of stakeholdersSolid understanding of marketing strategy and customer lifecycle managementExcellent communication, negotiation, and presentation abilitiesWillingness to travel across the UK and attend key industry events
Personal QualitiesAmbitious, outcomes-focused, and excited by the chance to shape real impactA collaborative team player who thrives in fast-paced, evolving environmentsDeeply customer-obsessed with a passion for delivering genuine valueHigh emotional intelligence, empathy, and authenticityProactive, resourceful, and naturally solutions-orientedResilient and adaptable — able to navigate ambiguity with confidenceCredible and trusted at all levels, from practice teams to senior stakeholders
🌍 Why Join Vet Success?You’ll be part of a mission-driven organisation that genuinely cares about improving veterinary business performance — and in turn, the care animals receive. Your role will be varied, impactful, and supported by a passionate team that values innovation, collaboration, and growth.
If you want to drive meaningful change, build lasting relationships, and play a pivotal role in scaling a respected brand across the UK, we’d love to hear from you.What’s in it for you? At IVC Evidensia, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from: 
Benefits Healthcare Cash Plan Cycle to Work scheme Green Cars salary sacrifice scheme Voluntary benefits: choose from a range of benefits to suit you Discounted staff pet care Access to discounts/cashback with hundreds of participating retailers 
Diversity, Equality, Inclusion and Belonging At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.