Job Description

The Head of Technology Services, Japan is a critical leadership role responsible for delivering secure, reliable, and high-performing technology services that support Manulife's customers, employees, distributors, and business partners across Japan. This role provides the opportunity to shape the technology services strategy and operational excellence agenda for one of Manulife's key markets while collaborating with regional and global technology leaders. As the senior Technology Services leader in Japan, you will drive service innovation, operational resilience, infrastructure modernization, and technology transformation initiatives that directly contribute to our mission of making decisions easier and lives better. In return, you will gain exposure to enterprise-scale technologies, executive leadership engagement, and the opportunity to influence both local and global technology strategy.

Position Responsibilities

• Lead the overall delivery, governance, and continuous improvement of Technology Services across Japan, ensuring secure, reliable, and efficient operations.
• Serve as the primary technology services advisor to Japan business leadership and represent Japan within regional and global Technology Services forums.
• Oversee local technology operations, including workplace technology, end-user services, local networks, office technology, and infrastructure services.
• Partner with regional and global teams to deliver cloud, cybersecurity, network, and enterprise technology services aligned with business needs.
• Ensure effective management of service operations, incident response, change management, technology risk, regulatory compliance, vendor performance, budgets, and technology transformation initiatives.

Required Qualifications

• Minimum 15 years of progressive experience in technology infrastructure, IT operations, or technology services leadership roles, including people management responsibilities.
• Minimum 10 years of experience managing enterprise technology services, infrastructure operations, networks, cloud platforms, or end-user computing within a large organization.
• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• Business-fluent Japanese (JLPT N2 or above preferred) and strong English communication skills, with the ability to engage effectively with senior business and technology stakeholders.

Preferred Qualifications

• Experience leading technology operations within the insurance, banking, financial services, or other highly regulated industries.
• Strong knowledge of IT Service Management (ITIL), operational resilience, business continuity, and disaster recovery practices.
• Experience managing large-scale infrastructure modernization, cloud transformation, or workplace technology initiatives.
• Proven success managing external technology vendors, service providers, and strategic partnerships.
• Relevant professional certifications such as ITIL, PMP, PRINCE2, AWS, Azure, CISSP, or equivalent.

When you join our team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.
• You'll have the opportunity to influence technology strategy and service delivery across Japan while partnering with regional and global leaders.
• You'll help drive technology innovation and operational excellence that directly impacts the experiences of our customers, employees, and business partners.

Internal Guidelines about Work from Home:

Hybrid Model, following Manulife’s Working Better guidelines.

Over time:

0-40 hours/month.

Salary

Based on our Work Rules, we will consider your experience, skills and knowledge when we decide the salary.

Commutation allowance and Variable Incentive Bonus are paid based on our Work Rules.

Working Hours:

Standard Working Hours: 9:00am - 5:00pm (Include 1 hour break. Flex-time system available)

Benefits

Social Insurance (Health Insurance, Employees' Pension, Unemployment Insurance, Worker's Accident Insurance), Benefit One, Training system (include Japanese lesson / English lesson), Childcare Leave/Family care Leave, Baby-sitter support program, wiwiw System (Support program for those who take Childcare Leave), Retirement Pension (only for Regular employee).

Holidays/Vacations:

Saturdays and Sundays

National Holidays

Year-end and new year holidays (December 30, December 31, January 2 and January 3)

Annual Paid Holiday

For Regular employee, other special holidays are available (e.g. Anniversary Leave, etc.)

Location

Hatsudai Head Office, Tokyo Opera City, 3-20-2 Nishi Shinjuku, Shinjuku-ku, Tokyo Japan

What motivates you?

· You obsess about customers, listen, engage and act for their benefit

· You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

· You thrive in teams, and enjoy getting things done together

· You take ownership and build solutions, focusing on what matters

· You do what is right, work with integrity and speak up

· You share your humanity, helping us build a diverse and inclusive work environment for everyone

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid