Job Description

Job Title:

Head of Talent Acquisition (F/H) - Morocco Francophone/AnglophoneConcentrix is a global company with a presence in more than 70 countries. We excel at enhancing the customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.
This key role aims to adapt and drive the Global Sourcing and Recruitment Strategy locally to support Concentrix’s vision and growth. This role reports to the Head of Talent Acquisition - French Region and dotted line to the People Solutions Director Morocco.

Essential Functions/Core Responsibilities

• Define and lead the recruitment strategy in line with business challenges and adapt it to the specificities of regions, clients, and professions
• Implement, optimize, and supervise the recruitment process: sourcing, qualification, interviews, collective session facilitation, onboarding of new recruits
• Ensure a smooth and high-quality candidate experience by evaluating their satisfaction and continuously improving the process
• Establish performance indicators to track and measure the effectiveness of sourcing and recruitment
• Manage and upskill the Talent Acquisition Morocco team.
• Assist operational staff in recruiting their teams and advise them within the current process
• Organize and optimize the recruitment process: sourcing, qualification, interviews, collective session facilitation, onboarding of new recruits;
• Develop and manage a talent pool to anticipate future needs and improve recruitment responsiveness
• Implement performance indicators (KPIs) to measure recruitment effectiveness and optimize processes
• Promote the employer brand through events and partnerships (ANAPEC, OFPPT, universities, forums)

Candidate Profile:

Significant experience managing a talent acquisition function across multiple sites, responsible for high volume hiring within the contact centre industry

• Ability to interpret and analyse recruiting metrics and trends: retention, quality of hire, net throughput, etc.

• Fluent in French and English (written and spoken), with a proven ability to deliver clear presentations to internal and external audiences.

• Advanced Microsoft Office skills

• Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.

• Demonstrated ability to mentor, coach and provide direction to a team of employee

• Demonstrated ability to take initiative and ownership with focus on continuous improvement

• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team

• Solid understanding of the organization's business operations and industry. Demonstrated business acumen

• Demonstrated talent with critical thinking; ability to comprehend, analyze, and interpret.

• Excellent attention to detail

• Ability to handle and maintain confidential information

What We Offer You

At Concentrix, we make the recognition and well‑being of our talent a priority. Here are the benefits we offer to recognize your contribution:

• Fair and ethical advancement opportunities
• Professional development opportunities
• Competitive compensation
• Exceptional benefits, including:
  • Health insurance
  • Supplemental retirement plan after one year of service and enrollment
  • On-site cafeteria service
  • Gym with a dedicated on-site coach. Access is free (this benefit is available at sites that have a gym)
  • Possibility to enroll in the company daycare (where available) or a daycare subsidy

Our Inclusive Hiring Process

• Initial conversation with our recruiters to assess how your profile aligns with the role requirements
• In-depth interview with your future managers to explore your skills and interest in the role; this step may involve multiple interviews
• Selection of the successful candidate after a debrief with stakeholders and presentation of the job offer

Call to Action

Ready to take on the challenge? Join the Concentrix adventure—where innovation, operational excellence, and our people’s well‑being come together!

Location:

MAR Rabat - 43, Boulevard Ibn Sina, Agdal

Language Requirements:

English (Required), French (Required)

Time Type:

Full time