Job Description

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are one of the fastest-growing beauty brands in Europe, with 40+ salons globally, and are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.

OUR VALUES

Here at Townhouse, we live by our three core values:

• Details matter
• Passionate in everything we do
• Nice people

Townhouse was born out of the idea that ‘details matter’ – our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind-hearted people to join our mission to revolutionise the industry.

ABOUT THE ROLE

We’re looking for a commercially driven and hands-on Head of Supply & Procurement to lead and transform our end-to-end supply chain as Townhouse continues to grow internationally.

This is an exciting opportunity to build scalable systems and processes, drive procurement savings and improve supply chain efficiency. You’ll lead our procurement, supplier, manufacturer and logistics relationships, while using AI, automation and data to improve forecasting, stock availability and operational productivity. Working with a lean team, you’ll play a key role in supporting our international franchise partners and ensuring our supply chain is ready to scale with the business.

KEY RESPONSIBILITIES

• Lead and develop our end-to-end supply chain, procurement and logistics strategy across owned salons, franchise partners and retail.
• Build and improve systems and processes, using AI, automation and data to reduce manual administration and improve efficiency.
• Establish effective supply and demand planning, forecasting and replenishment processes to optimise stock availability and working capital.
• Drive procurement savings through supplier negotiations, competitive tendering, supplier consolidation and improved commercial terms.
• Own relationships and performance across key manufacturers, suppliers, logistics, warehousing and 3PL partners.
• Implement robust spend controls, purchasing processes and budget visibility.
• Support international expansion by developing scalable supply chains and procurement routes for new franchise markets.
• Lead and develop a small team, fostering accountability and continuous improvement.

ABOUT YOU

• Strong end-to-end supply chain experience, ideally within a scaling FMCG, retail, beauty, hospitality or multi-site consumer business.
• Proven procurement and commercial negotiation experience, with a track record of delivering measurable savings.
• Experience building or implementing supply chain systems and processes, particularly in forecasting, inventory and supply and demand planning.
• A genuine interest in AI, automation and technology, with practical experience using data and systems to improve business performance.
• Strong supplier, manufacturer and 3PL relationship management skills.
• Commercially astute, confident challenging existing ways of working and identifying opportunities to improve efficiency.
• A hands-on leader who enjoys building from scratch, working in lean teams and developing others.
• Pragmatic, proactive and comfortable operating in a fast-paced, growing international business.

LOCATION

This is a full-time, permanent role based at our Support Centre in Central London, with UK and international travel as required.

EMPLOYEE BENEFITS

Private healthcare and wellness support – Access private healthcare, including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.

Employee discount – Enjoy 75% off treatments and 50% off Townhouse products.

Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days.

Birthday treat – Bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles, during your birthday month.

Social Budget – Regular team socials and monthly treats.

Emergency cash advance – Interest-free advance of up to £50 per worked day in the month.

Shopping discounts – Save money with a wide range of discounts on top brands.

Refer a friend scheme – Receive a reward when someone you refer is successfully hired.

EQUAL OPPORTUNITIES

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.