Job Description

We are looking for a Head of Supplier Quality & Compliance to build and lead our supplier quality function across a global network of aftermarket and OE suppliers. This leader will define the standards, systems, and accountability mechanisms that ensure every part we sell meets our quality bar and reinforces the trust our customers place in us.

This role sits at the intersection of Product, Vendor Relations, Supply Chain, Operations, and Customer Experience. It will play a critical role in reducing defects, improving supplier performance, and enabling scalable growth without compromising quality.
Quality is at the core of the FCP Euro brand. This role will directly impact customer trust, repeat purchase behavior, and our ability to scale profitably.

You will define what “good” looks like for our global supplier base and build the systems and accountability to deliver it consistently.

FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.

Key Responsibilities
Build the Supplier Quality Foundation

Define and execute FCP Euro’s supplier quality strategy aligned to our growth, customer promise, and Lifetime Replacement Guarantee
Establish scalable supplier onboarding, audit, and qualification processes tailored to the automotive aftermarket
Develop and enforce quality standards across diverse categories

Set Supplier Standards & Raise the Bar

Build and implement clear supplier requirement documentation across packaging, inbound conditions, labeling, and product data
- Up level product packaging to ensure product protection, warehouse efficiency, and a premium unboxing experience by ensuring product is arriving from our supplier base undamaged and in good condition.
- Define inbound handling and shipment preparation standards to reduce damage, OS&D, and receiving friction
- Establish labeling and identification standards (barcode accuracy, compliance labeling, country of origin, etc.) to support fulfillment precision
- Partner with Product and Vendor Relations to ensure complete, accurate, and scalable SKU level data that supports fitment accuracy and customer confidence
- Partner with Supply Planning and Product teams to build out standards for OTIF by supplier type

Drive Accountability Through a Chargeback Program

Design and launch a Supplier Chargeback Program focused on packaging defects, labeling errors, data gaps, and inbound quality failures
- Establish governance, thresholds, and financial mechanisms that are transparent, consistent, and aligned with supplier agreements
- Use chargeback insights to drive behavior change, improve supplier performance, and reduce cost-to-serve over time

Monitor Performance & Reduce Risk

In partnership w/Vendor Relations, Product and Operations, build and manage supplier scorecards across key KPIs (defect rates, returns, warranty claims, NCRs, fulfillment accuracy)
- Lead root cause analysis and CAPA processes with suppliers, driving urgency and ownership
Proactively identify and mitigate risks across the supply base before they impact customers

Build Scalable Quality Processes

Collaborate cross-functionally to implement standards for quality validation processes including reverse engineering, dimensional checks, material verification, and fitment validation
Ensure compliance with applicable standards (SAE, ISO, etc.) and regulatory requirements as needed
Review and improve the processes to manage recalls, warranty trends, NCRs and high impact quality issues.

Lead & Scale the Function

As needed, build and mentor a high performing supplier quality team (engineers, auditors, analysts)
Act as the internal voice of quality across the full product lifecycle, from sourcing to customer delivery
Partner with Product, Vendor Relations, and Supply Planning to evaluate supplier capabilities and support assortment expansion

What We’re Looking For

10+ years of experience in supplier quality, manufacturing, or supply chain, with strong exposure to the automotive aftermarket
Deep understanding of OE, OEM, and aftermarket dynamics
Proven experience building supplier quality programs and driving measurable improvement in performance and cost
Strong command of quality methodologies (PPAP, APQP, FMEA, 8D, SPC, root cause analysis)
Experience working with global suppliers across Europe, Asia, and North America
Ability to operate both strategically and tactically in a fast-growing, hands-on environment
Data-driven mindset with experience leveraging ERP/QMS systems

Benefits & Perks

Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays
401 (k) with Company deposit and match.
Discounted prices on our catalog of European car parts!

Compensation:
This is an exempt role with a base salary of $160,000 - $200,000 depending on experience, with a total compensation opportunity of $195,200 to $244,000 annually.

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.

No phone calls or agency referrals, please

About FCP Euro

FCP Euro was established by Harry & Kathy Bauer in 1986 as a small brick and mortar auto parts store in Groton, CT. Transitioned to an online store in 2001 by their son Nick Bauer & friend Scott Drozd, we have grown to become a leading eCommerce provider of Genuine, Aftermarket, OEM, and Performance parts for European cars. Throughout our journey the company’s values have remained the same: sell only the highest quality replacement parts, provide unparalleled customer service, and offer the do it yourself enthusiast technical support to help fix and maintain their vehicles.

Today, FCP Euro has grown to over $200 million in annual sales funded through the continuous reinvestments of its profits. On our website, we maintain a sharp focus on high-quality parts of all quality tiers. We’ve committed ourselves to building a culture of service, quality, and continuous improvement - because we know that if our employees care deeply about our products, it will be reflected in what our customers receive. In Milford, CT, our total of 100,000 square feet FCP Euro Distribution Center space between two locations stocks over $15 million of inventory on our shelves. We've also recently launched our new Mesa, AZ location just southeast of Phoenix. Our newest warehouse brings the best FCP Euro can offer to serve the Western US. The 146,000-square-foot building offers the latest packing technology and a bespoke layout to ensure order volume is always fast, efficient, and accurate. Allowing us to boast "Coast-to-Coast Shipping in 3-Days or Less"

Everything sold by FCP Euro is backed by an industry-leading comprehensive, Lifetime Replacement Guarantee - including wear and tear items like wiper blades, brake pads, and more. We can do this because we’ve spent over a decade tirelessly cataloging our own products with precise and accurate fitment data, checking the quality of every single brand line and part, and constant development by our products team.

Industry

Unknown

Company Size

201-500 employees

Headquarters

Milford, Connecticut

Year Founded

1986

Website

fcpeuro.com

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