Job Description

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

As Head of Supplier Enablement (Success), you will own the global support engine suppliers rely on to run their business on GetYourGuide and its transformation into a true supplier success. Your teams make sure suppliers get fast, reliable, correct operational support – whether or not they have an account manager – and that complex issues are owned, escalated, and resolved end‑to‑end. You will continue the evolution of this ops function into a supplier success function.

You will lead three teams:

• Supplier Experience – daily supplier support and experience
• Principal Model Operations – execution of Principal Model practices and standards(inventory acquisition)
• Connectivity Support – support for APIs and connectivity partners

You report into the Director of Care, act as a peer lead within the department and work closely with Product and Supply to reduce friction for suppliers and protect marketplace health.

Your mission

• Own the supplier support engine
• Drive operational excellence and escalations
• Lead Supplier Experience, Principal Model Ops, and Connectivity Support ( 3 teams reporting to you)
• Partner cross‑functionally
• Lead leaders and build culture

Your toolkit

• Experience
• Leadership & Mindset
• Analytical & Execution Skills
• Collaboration & Communication

Extras that give you an edge

• Marketplace/Travel Marketplace industry experience
• Sales team particular account management experience

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

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