Job Description

About Us

We’re known for being the country’s most popular rewards program, helping over 10 million Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023, 2024 and 2025 Most Satisfied Customer award for Rewards Programs 🥇🏆

But, we're more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire.

Your Team

We've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.

Your Role

The Head of Strategy & Business Performance is a senior leadership role responsible for setting and driving the long‑term strategic direction of the organisation, ensuring that enterprise priorities translate into clear, measurable outcomes and sustained business performance.

This role owns the enterprise strategy, corporate plan and performance system (OKRs) — ensuring alignment between strategy, execution and value creation. It partners with the Executive Leadership Team (ELT) to shape decision-making, prioritisation and transformation across the business.

This is a pivotal succession role to ELT, with accountability for influencing enterprise outcomes and enabling the organisation to perform at scale.

Key responsibilities:

• Lead the development and evolution of enterprise strategy and long-term direction
• Own the corporate plan, ensuring alignment to business priorities and growth objectives
• Establish and govern enterprise OKRs, ensuring alignment to strategy and measurable outcomes
• Drive continuous improvement of OKR maturity, quality and adoption
• Lead a central prioritisation forum to ensure resources are allocated to highest-value work
• Lead enterprise transformation initiatives, ensuring delivery of strategic outcomes
• Oversee portfolio-level project management for key strategic initiatives
• Set performance targets and expectations across the business
• Challenge leaders to ensure ambition, accountability and delivery against strategy
• Set the direction, capability and operating model of the Strategy function
• Act as a trusted advisor to ELT and senior leaders on strategy, trade-offs and performance
• Lead data-driven strategy and decision making
• Identify growth opportunities, market trends and competitive risks
• Foster a culture of innovation, experimentation and continuous improvement
• Pioneer new approaches to strategy, performance and transformation

Your Experience

• Proven ability to define and execute enterprise-wide strategy
• Strong commercial and business acumen to drive growth and performance
• Experience working at ELT / board level, influencing complex decisions
• Ability to align diverse stakeholders around shared outcomes
• Deep understanding of OKR frameworks, governance and performance systems
• Ability to translate strategy into clear, measurable outcomes
• Experience leading large-scale transformation or enterprise programs
• Strong portfolio and project management capability
• Ability to synthesise complex data into clear, actionable insight
• Strong problem-solving and decision-making capability
• Builds high-performing teams and fosters accountability and ownership
• Leads with authenticity, pace and a “hustle” mindset

Your Benefits!

We offer our valued team members a stack of exclusive benefits! To name a few...

• Flybuysflex | work from anywhere, measured on outcomes
• Two well-being days per year!
• Volunteer leave
• Ongoing learning & development programs and opportunities
• My Coles and Wesfarmers team member discount card
• Be Well Programs – Mind/Body/Soul
• Quarterly All Team events
• Hybrid social events
• New starter kit merchandise

Be You, With Us. Apply today!

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.