Job Description

The Role

The Head of Strategic AI Solutions Delivery will be responsible for conceptualizing, building, and leading a world-class team dedicated to delivering step-change, generative AI solutions across our global business functions. This role will be the driving force behind our efforts to leverage cutting-edge AI to redefine hospitality, enhance guest experiences, and create significant operational efficiencies.

Your Day-to-Day

• Develop and execute a comprehensive strategy for AI solution delivery that aligns with IHG's corporate objectives, identifying opportunities for transformative change in areas such as guest services, loyalty, revenue management, and corporate operations.
• Build, mentor, and lead a high-performing, multi-disciplinary team of AI engineers, architects, and data scientists. Foster a culture of excellence, curiosity, and rapid learning.
• Serve as the lead technical authority on AI solution design, ensuring that all solutions are scalable, secure, maintainable, and integrate seamlessly into IHG's existing technology ecosystem. Champion best practices in software and systems architecture.
• Oversee the end-to-end lifecycle of AI projects, from ideation and proof-of-concept to full-scale production deployment and ongoing optimization. Implement agile methodologies to ensure timely and impactful delivery.
• Plans, organizes and leads large-scale, cross-functional programs within established schedules, budgets and manpower plans; establish goals, performance standards and operating procedures for assigned functions.
• Establishes and maintains relationships with key global stakeholders and business partners to develop strong working knowledge of business functions and objectives.
• Stay at the forefront of the AI industry, continuously evaluating emerging technologies, platforms, and methodologies. Drive a culture of experimentation and champion the adoption of new tools and techniques to maintain our competitive edge.

What We Need from You

• Education & Foundation: Bachelor’s or Master’s degree in Computer Science, MIS/IT, Business Administration, Engineering, or a related field, or an equivalent combination of education and progressive, relevant work experience.
• Senior Leadership Experience: 12+ years of progressive professional experience, including 7+ years leading managers and teams, with extensive experience in senior technology leadership roles (Director level or higher) building and scaling high-performing engineering and data science organizations.
• AI & Advanced Technology Delivery: Proven track record of delivering large-scale, complex AI and machine learning solutions that drive measurable business value, with deep understanding of LLMs, generative AI, deep learning, and traditional ML approaches.
• Strategic & Business Acumen: Exceptional ability to identify commercial opportunities, develop high-ROI AI use cases, and balance long-term strategic vision with short-term execution and outcomes.
• Technical Depth & Architecture Expertise: Broad technical leadership across IT domains, including solution and systems architecture, microservices, data platforms, cloud infrastructure, and application of industry standards and best practices.
• Modern AI Engineering & Cloud Proficiency: Hands-on experience with modern AI development and deployment, strong familiarity with MLOps practices, and proficiency across major cloud platforms (GCP, AWS, Azure), with a strong preference for experience in the Google Gemini ecosystem and services.
• Influence, Growth & Global Delivery: Demonstrated success presenting to and influencing senior stakeholders, experience operating within global and offshore delivery models, and a consistent commitment to professional growth and continuous learning in emerging technologies.

Location – Atlanta, GA preferred. Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $211,000 to $304,000This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

#LI-PF1

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?