Job Description

What You’ll Do

• Lead the end‑to‑end delivery of all new store launches, renewals, closures, and store environment schemes, ensuring strong performance from pre‑opening through post‑launch reviews.
• Drive operational excellence by developing and embedding best‑in‑class processes, minimising disruption, and maximising recapture across trading stores.
• Lead, coach, and prioritise a field‑based team, ensuring clear phasing plans, high standards, and alignment with commercial and operational goals.
• Partner extensively across Retail, Property, Trading, and Finance to influence delivery, shape propositions, and ensure all initiatives are fit for purpose in-store.
• Define and implement the Competition Defence Strategy, embedding governance, reporting, and a targeted, insight‑led approach to protect customer value and sales.

Who You Will Be

• A proven senior leader with experience delivering large‑scale store programmes, transformation, or multi‑site operations.
• Highly effective at stakeholder management, with the ability to influence across Retail, Property, and cross‑functional leadership teams.
• Commercially astute, with a strong understanding of store operations and the ability to balance customer experience with financial performance.
• A resilient and adaptable leader, able to manage remote teams and navigate complexity, ambiguity, and change.
• An impactful communicator who can create clarity, drive accountability, and lead teams to deliver at pace.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

· 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

· Competitive holiday allowance with the option to buy more

· Discretionary bonus schemes linked to your performance and ours

· Strong pension and life assurance to help plan for the future

· Tailored induction and training to support your development from day one

· Exclusive perks and savings through our M&S Choices portal

· Market-leading family policies, including parental, adoption and neonatal leave

· 24/7 wellbeing support, including virtual GP access and mental health services

· One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.