Job Description
Head of Store Operations - M&S and iQ Apple Premium Reseller
Department: Marks & Spencer
Employment Type: Permanent - Full Time
Location: Jersey
SandpiperCI Retail Limited is seeking an exceptional retail leader to join our senior management team as Head of Store Operations for Marks & Spencer and iQ Jersey (Apple premium reseller). This is a rare opportunity to take full operational and commercial accountability for a highly successful multi store/brand business operating across Technology, Food and Fashion, Home & Beauty.
Owned and operated locally, SandpiperCI Retail Limited has built a strong reputation as a first-class retail partner, consistently delivering high standards, strong financial performance and an outstanding customer experience. We are now looking for a seasoned store operator to help us take the next step in our growth journey.
Key Responsibilities
Reporting directly to the Managing Director, you will lead a complex multi-site operation, manage Store Managers and senior trading leaders while working closely with finance, HR and UK stakeholders. You will be responsible for setting strategic direction, driving commercial performance, maximising availability and ensuring exemplary operational, legal and brand standards across the estate.
This role requires a confident leader who can balance strategic thinking with hands on operational oversight, inspire large teams, and make tough decisions to drive performance.
Skills, Knowledge and Expertise
• A proven multi-site retail operator with experience leading 200+ colleagues in a complex environment
• Strong commercial and financial acumen, with a demonstrable track record of delivering results
• Experienced in Food and Non-Food retail operations, ideally within a premium or branded environment
• An engaging, resilient leader who sets high standards and holds teams to account
• In exceptional cases, we will consider an outstanding Store Manager ready to step into a broader role
Benefits
- A senior leadership role within an established, well-run and locally owned business
- Significant scope and autonomy, with real influence over strategy and performance
- Non-contractual bonus scheme of up to 30% of annual salary, linked to business performance
- Career progression opportunities within a growing retail group
- The chance to live and work in Jersey – a safe, secure island with an exceptional quality of life and significant personal tax advantages
- A collaborative, values-driven culture that recognises and rewards high performance
