Job Description

Summary

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Location
United Kingdom
Job Type
Full Time
Posted Date
31-Mar-2026
Ref #
72774

Role Purpose

As the Head of Stores Development at VIRGIN MEDIA LIMITED, you will play a pivotal role in building customer trust and improving our retail experience. Your creative thinking and collaboration will drive the evolution of our stores, ensuring they meet the needs of our customers, store teams, and business! With an annual footfall of 14 million customers, this is an outstanding opportunity to deliver significant benefits and contribute to our bold strategy!

Key Responsibilities & Accountabilities

• Take full responsibility for developing and delivering our store estate strategy. Guide your team to implement the plan effectively in the retail channel. Work closely with senior collaborators to meet their requirements.
• Develop and lead the estate strategy: Identify the right stores in the right locations while running the ongoing estate. Apply a data-driven approach to ensure consistency and alignment.
• Develop and lead the store design: Ensure it fulfills all operational needs, anticipates future trends and efficiencies, and delivers an excellent in-store experience for customers.
• Develop and run the store construction: Coordinate the construction delivery, including budget, program, quality, and safety, working with your team and external partners.
• Plan and direct store implementation: Ensure the successful delivery of several programs annually. Work closely with interested parties on timing and help store teams during openings, refits, relocations, or closures.
• Internal Partners: Establish, coordinate, and evaluate the scope of service for internal divisions such as IT, Property, Finance, Procurement, OH&S, and Loss Prevention.
• Business Case & Benefits Realisation: Build a clear, data-led dashboard of metrics to monitor the success of the plan at both overall and store levels.
• Delivery Workstreams and Governance: Identify, direct, and track all delivery workstreams, implementing a governance structure to support and formalize delivery at every level.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

The must haves

Essential Skills, Knowledge, or Experience

• Experience of Retail:Significant experienceworking within a retail channel in store development at a senior level is critical. You must be able to build the plan and work closely with your team and key partners to achieve success.
• Professional or technicalqualification Preferred qualifications include Engineering, Construction/Project Management, Architecture/Build, or Estate Strategy.
• Influencing: Well-developed influencing skills to navigate challenges, respond to senior collaborators, and keep the plan on track.
• Storytelling: Ability to clearly convey the narrative behind the retail channel transformation, highlight achievements, and describe the plan's progress.
• Collaborator Management: Experience leading multiple collaborators is crucial.
• Analytical approach: Ability to interpretlarge amountsof data quickly and understand the overall picture.

The other stuff we are looking for

Behavioural Proficiencies

• Providing Leadership

• Driving Success
• Communicating Information
• Crafting Innovation
• Evaluating Problems
• Processing Details

Key Collaborator Interfaces

• Director of Retail and Field Sales
• Head of Retail
• Head of Trading Performance
• Head of Operational Excellence
• Heads of Stores
• Regional Leaders
• Finance
• HR
• Learning & Development
• Compliance
• Loss Prevention
• Brand
• Property
• IT

• Commercial
• Multiple external contractors
• Multiple external partners and vendors

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

Once you've applied the next steps of the process, if successful, are likely to include a competency based interview

This opportunity is open to all employees. However, we will be prioritising any at risk employees who meet the minimum criteria which are outlined above.

If you’ve got any burning questions or require reasonable adjustments to support you through the recruitment process, please drop the recruiter a note.

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