• 
  Serve as the primary liaison for global executives and regional heads to align SSC delivery with corporate strategy and maintain high satisfaction levels across international markets.

• 
  Oversee the end-to-end delivery of all shared service functions to ensure that Key Performance Indicators and Service Level Agreements are consistently met or exceeded.

• 
  Direct and mentor a professional team ranging from 50 to 100 members while fostering a high-performance culture and scaling operations to meet evolving global business needs.

• 
  Maintain rigorous oversight of all shared service activities to ensure full compliance with global regulatory standards, internal controls, and corporate policies across different jurisdictions.

Requirements

• 
  Candidates must possess a minimum of 10 years of experience within a Shared Service Center (SSC) or Global Business Services (GBS) environment, including at least 5 years in a senior leadership role.
• 
  Extensive hands-on technical proficiency with major ERP platforms such as
  SAP
  ,
  Oracle Fusion
  , or
  Microsoft Dynamics 365
  is essential for driving process efficiencies.
• 
  Successful track record in managing complex, multi-time-zone stakeholder relationships and navigating diverse cultural and regulatory business landscapes is required.
• 
  Exceptional verbal and written communication skills are necessary to effectively influence C-suite executives and motivate a large, diverse workforce.