Job Description

We are seeking a dynamic and experienced Head of Spa to lead and elevate spa operations across a leading hospitality group in Malta, primarily based at a flagship resort property.

The Head of Spa will be responsible for the strategic leadership, operational excellence, and commercial performance of the Spa division. This role requires a visionary leader who can drive revenue growth, enhance guest experience, and ensure consistently high standards of service, wellness innovation, and team performance.

Key Responsibilities

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  Provide strategic direction and leadership across all spa operations within the group
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  Drive revenue growth and profitability through pricing strategies, promotions, and service development
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  Ensure exceptional guest experiences aligned with brand standards
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  Lead, mentor, and develop Spa Managers and teams, fostering a high-performance culture
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  Oversee budgeting, financial planning, and cost control for spa operations
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  Analyse KPIs, guest feedback, and market trends to identify opportunities for improvement and innovation
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  Develop and implement SOPs and ensure compliance across all spa locations
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  Collaborate with Marketing on campaigns, packages, and seasonal offers
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  Maintain strong relationships with suppliers and partners, ensuring quality and cost efficiency
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  Ensure compliance with health, safety, and hygiene standards in line with local regulations
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  Stay updated with industry trends, wellness innovations, and competitor benchmarking

About You

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  Proven experience in a senior spa leadership role (Head of Spa, Spa Director, or Senior Spa Manager)
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  Strong commercial acumen with a track record of driving revenue and profitability
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  In-depth knowledge of spa, wellness, and beauty operations
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  Excellent leadership skills with the ability to inspire and manage multi-site teams
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  Strategic thinker with strong problem-solving abilities
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  Passion for delivering outstanding guest experiences

Job Requirements

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  Minimum 5 years' experience in Spa Management, including at least 2 years in a senior or multi-site role
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  Strong financial and analytical skills
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  Excellent communication and interpersonal abilities
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  Fluent in English (additional languages considered an asset)
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  Ability to work in a fast-paced, high-standard environment

What We Offer

A senior leadership opportunity within a dynamic hospitality environment, with strong focus on career development, operational excellence, and delivering premium guest experiences across multiple properties.