Job Description

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

About THG Fulfil

THG Fulfil is a fulfilment solution provided by THG Ingenuity that offers warehousing, fulfilment, and courier management services for e-commerce businesses. We help brands with their digital growth by connecting them with customers worldwide, focusing on cost-effective solutions and customer satisfaction.

Key aspects of THG Fulfil:

Global Fulfilment:

We offer solutions for brands to reach customers internationally, leveraging automation and proprietary software.

Warehousing and Automation:

THG Fulfil's extensive warehouse automation solutions, like the use of AutoStore and Geek+ Goods-To-Person robots, enable efficient movement of goods.

Courier Management:

We provide a sophisticated courier management system to ensure timely and reliable delivery.

Customer Experience:

THG Fulfil prioritises customer experience, with a focus on providing seamless, efficient, and positive interactions throughout the fulfilment process.

About the Role

The Head of Solutions - Automation will play a pivotal role in driving growth in the robotics and automation division of THG Ingenuity. This role combines technical understanding with commercial acumen, ensuring that customer operational needs are translated into effective, innovative, and scalable automation solutions.

The position will focus on selling Autostore and Libiao robotics solutions - fully supported by THG Ingenuity’s proprietary WMS/WCS/OMS platforms - to third-party clients while also contributing to THG’s own 3PL automation proposals. In addition, they will support our core solution offering for 3PL transfers into one of our own facilities, developing the operational solution and assisting the commercial team with the required financial modelling.

Key Responsibilities:

Reporting to the Strategy Director, you will:

• Customer Engagement & Needs Analysis
• Engage directly with prospective and existing clients to understand operational requirements, challenges, and growth ambitions.
• Conduct site visits, operational assessments, and workshops to gather data and align customer needs with THG Ingenuity’s automation capabilities.
  
  
• Solution Design & Simulation
• Translate customer requirements into conceptual and detailed automation designs.
• Work closely with design engineers to model and simulate Autostore and Libiao robotics solutions, supported by THG’s WMS/WCS.
• Develop business cases and ROI models to demonstrate value and cost efficiency of proposed solutions.
  
  
• Proposal Development & Presentation
• Build and deliver tailored proposals, including system designs, cost models, and implementation plans.
• Present solutions clearly to customer stakeholders at all levels (operational, technical, and executive).
• Act as a trusted advisor, ensuring customers understand both the operational and commercial benefits.
  
  
• Collaboration & Internal Alignment
• Partner with THG Ingenuity’s operations, software, and engineering teams to ensure solutions are feasible, scalable, and aligned with long-term strategy.
• Stay up to date with internal technologies and operational capabilities to accurately reflect THG’s strengths in proposals.
• Contribute to the development of 3PL proposals by integrating automation into broader operational solutions.
  
  
• Market & Business Development
• Identify new business opportunities within THG’s 3PL customer base and external networks.
• Maintain awareness of emerging automation technologies and competitor offerings to position THG Ingenuity as a market leader.
• Support revenue and margin growth targets by securing profitable automation solution contracts.

Skills & Experience Required:

• Strong commercial background with experience in solution sales, ideally within automation, robotics, logistics, or supply chain.
• Ability to digest technical information and translate it into customer-centric solutions.
• Experience working with Autostore, robotics systems (e.g., Libiao), WMS, WCS, or OMS platforms is highly desirable.
• Skilled in building ROI models, business cases, and costed proposals.
• Confident in presenting complex solutions to diverse audiences, from operational teams to executive boards.
• Collaborative mindset, capable of working cross-functionally with engineers, software developers, and operations specialists.
• Knowledge of 3PL operations and fulfillment processes (picking, packing, sortation, storage) beneficial.

Desirable Qualifications:

• Degree-level qualification.

What We Offer:

• A role with significant impact on a growing e-commerce business.
• A dynamic, values-driven culture with a focus on innovation, collaboration, and operational excellence.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.