Job Description

Head of Solution Architecture and Professional Services

Waterfall City

Full time

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Head of Solution Architecture and Professional Services is responsible for providing strategic leadership, operational management, and technical direction for the Solution Architecture and Professional Services teams across the Sub-Saharan Africa region.

This role is accountable for developing a high-performing, geographically distributed technical team that delivers exceptional customer outcomes while driving operational excellence, governance, and commercial growth. The incumbent will strengthen collaboration between Sales, Solution Architecture, and drives Professional Services to increase customer success, improve professional services adoption, and expand the organisation's cybersecurity advisory capabilities.

As the Head of Solution Architecture and Professional Services, you will:

• Lead and manage the Solution Architecture and drive the target for Professional Services team across Sub-Saharan Africa.
• Establish clear operating processes, governance, and performance standards for a distributed regional team.
• Drive operational excellence by improving back-office processes, including Statements of Work (SOW) creation, project administration, time tracking, utilisation reporting, and hours logging.
• Ensure accurate forecasting, resource planning, project governance, and service delivery management.
• Develop the team's ability to identify, position, and deliver Professional Services opportunities that drive customer value and business growth.
• Build stronger engagement between sales, solution architecture, and services teams to increase services attachment rates and customer success.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Head of Solution Architecture and Professional Services:

• Proven leadership experience managing technical, consulting, solution architecture, or professional services teams across multiple countries or regions.
• Strong understanding of cybersecurity technologies, architectures, and industry trends.
• Experience building and scaling professional services practices.
• Demonstrated ability to improve operational processes, governance, utilisation management, and service delivery effectiveness.
• Strong commercial acumen with the ability to identify and develop services-led revenue opportunities.
• Excellent stakeholder management, communication, and leadership skills.
• Experience working within a distributed and multicultural team environment

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.