Ericsson Business Area Cloud Software & Services (BCSS) enables Communications Service Providers (CSPs) and enterprises to accelerate digital transformation through Cloud Native Platforms, 5G Core, OSS/BSS, AI-driven Operations, Automation, Service Orchestration, Managed Services and Systems Integration. The Service Delivery organization is responsible for bringing these capabilities to market through innovative service offerings, customer-centric delivery models, and outcome-based engagements. As the telecommunications industry evolves toward autonomous networks, programmable networks, API ecosystems, AI-native operations and platform-based business models, BCSS continues to expand its services portfolio to unlock new customer value and growth opportunities. The organization works closely with customers, technology partners, hyperscalers and industry ecosystems to shape the next generation of services. Innovation in services is a critical enabler of Ericsson’s long-term growth, differentiation, and market leadership.
About this Opportunity – Head of Services Innovation
As Head of Services Innovation, you will serve as a high-impact catalyst for identifying, incubating, and accelerating the next generation of services opportunities across BCSS. Operating with an outside-in perspective, you will continuously explore emerging market trends, customer challenges, technology disruptions, and ecosystem opportunities to define what services Ericsson should build and why. You will work upstream of execution, shaping strategic service propositions, operating models, and new business opportunities before they enter mainstream delivery organizations. This role requires a combination of strategic thinking, business development, innovation leadership, and ecosystem engagement to drive future growth. The role will focus & function on horizontal services (non-product-near) across the solution areas.
What You Will Do
Qualifications & Experience
Soft Skills
Location
The role may be based in any Ericsson strategic hub subject to business requirements. Extensive collaboration across global stakeholders, customers, partners, and industry ecosystems is expected. Periodic international travel may be required.
Reporting Line: Head of BCSS Service Delivery
Leadership Level: L3 Leadership
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 787684
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
