Job Description

TalentUp Consulting is supporting a confidential international engineering and technical services company in the search for a Head of Service to lead its Thailand service business.

This is a senior leadership role with a strong mix of commercial ownership, customer management, service sales, contract renewals, field service operations, and team leadership The role is suitable for a commercially driven service leader who understands how to grow a service portfolio while ensuring reliable, high-quality service delivery.

The company operates in a technical service environment serving customers across commercial, residential, industrial, and infrastructure-related facilities. Relevant backgrounds include building systems, vertical transportation, HVAC, MEP services, industrial equipment, facility-related technical services, or other field-based aftersales businesses.

The Head of Service will lead the Thailand service organization and take responsibility for service business performance across sales, operations, customers, and financial results.

The role is not limited to managing maintenance activity. It requires someone who understands how a service business makes money: retaining contracts, growing the service portfolio, improving repair and aftersales revenue, managing pricing and margin, and ensuring the field team delivers what has been promised to customers.

The successful candidate will work closely with senior local management, regional stakeholders, service sales teams, operations teams, technicians, and key customers.

Key Responsibilities

• Develop and execute the Thailand service business strategy.
• Drive growth across maintenance services, repair sales, renewals, and value-added service solutions.
• Strengthen customer retention and expand the active service portfolio.
• Identify and secure new service opportunities with building owners, developers, facility managers, corporate clients, and key accounts.
• Lead commercial discussions, pricing strategy, renewal planning, and contract negotiations.
• Manage service revenue, margin, budget, forecast, and profitability targets.
• Monitor service sales pipeline, renewal performance, repair opportunities, customer satisfaction, and operational KPIs.
• Oversee field service delivery, including preventive maintenance, corrective maintenance, breakdown response, repair execution, and service quality.
• Align manpower, technical support, and operational resources with customer commitments.
• Improve service productivity, response time, customer experience, and overall operational performance.
• Lead, coach, and develop service sales and service operations teams.
• Build a customer-focused and performance-driven service culture.
• Prepare and present regular updates on commercial performance, operational results, customer issues, and financial performance to senior management.

Candidate Profile

We are looking for a service leader with a strong balance of commercial and operational capability.

The ideal candidate should bring experience in:

• Technical service, field service, aftersales, service operations, or service sales.
• Service contract management, renewals, customer retention, and portfolio growth.
• Repair sales, aftersales revenue, or value-added service solutions.
• Budgeting, forecasting, margin management, pricing, and KPI tracking.
• Leading teams across service sales, operations, field service, or technical service delivery.
• Managing key customers, senior stakeholders, and commercial negotiations.
• Working in a fast-paced, customer-facing technical service environment.

Requirements

• At least 10 years of relevant experience in technical service, aftersales, field service, service operations, or service sales.
• Proven leadership experience in a service-driven business.
• Strong commercial acumen with clear exposure to revenue growth, margin improvement, pricing, budgeting, and performance management.
• Good understanding of service contracts, customer retention, field operations, and service delivery.
• Strong customer-facing capability with experience managing key accounts or strategic customers.
• Ability to lead teams, manage priorities, and drive execution under pressure.
• Good command of Thai and English.
• Bachelor's degree in Engineering, Business Administration, Management, or a related field.

Suitable Industry Backgrounds

Candidates from the following sectors are especially relevant:

• Building systems
• Vertical transportation
• HVAC or chiller services
• MEP services
• Facility-related technical services
• Industrial equipment service
• Engineering service or technical aftersales businesses

Why This Role Is Worth Exploring

This is an opportunity to lead a country-level service business with clear commercial ownership, strong customer exposure, and direct influence over both growth and operational performance. The role offers visibility with senior local and regional leadership and would suit someone who enjoys building a stronger, more profitable, and more customer-focused service organization.

Due to the confidential nature of the search, the company name will be shared with shortlisted candidates after initial qualification. Interested candidates are welcome to apply with an updated CV or contact TalentUp Consulting for a confidential discussion.