This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least two days a week.
As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be.
Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.
At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.
As Head of Service Design, you’ll lead the design and evolution of CityFibre’s operating models, end-to-end services and processes, ensuring the way we work supports both our customers and our wider business strategy. Working across business, technology and network teams, you’ll play a key role in shaping how strategic transformation is translated into scalable, effective ways of working.
You’ll receive a competitive salary and a performance related bonus.
This is some of what you can expect to be doing:
You’ll bring significant leadership experience across service design, process architecture, operating model design or business transformation, with a track record of turning strategy into practical change across complex organisations.
You’ll also have:
Everyone deserves to feel heard, valued and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.
We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life – including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family‑friendly policies.
Find out more about our culture, communities and benefits on our careers site.
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
At CityFibre, we’re building a new, intelligent, open-access fibre network, purpose built for the data age. We’re upgrading communities across the country, giving people a better foundation for their digital lives, enabling businesses to innovate, and helping to strengthen the UK economy.
Our national networks are expanding rapidly, and we are already the network of choice for major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen, as well as dozens of exciting smaller providers.
Using our networks, our customers can provide theirs, be they homes, businesses, schools, or hospitals with broadband, Ethernet and mobile connections so quick and reliable, you can practically take them for granted.
With almost two million premises already passed, our fully financed rollout programme is on track to serve a third of the UK. That’s around 8m homes, 800k businesses, 400k local authority sites and 250k 5G access points that will soon have access to the UK’s finest digital infrastructure.
