Job Description

A leading one-stop global Human Resource service provider, our company helps organizations scale up their HR operations with ease. Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand that companies need to stay agile, efficient, and cost-effective. That is why we have designed a comprehensive suite of HR solutions – Employer of Record, Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment & Business Process Outsourcing, and HR consultancy – to help digitize and transform HR.

Since 2004, we have built an extensive global network. We serve 3,300 clients across over 150+ countries and 15+ industries. Our global reach enables us to address clients' needs in a more targeted and effective manner across HR technology and services.

Key Responsibilities

• Lead the Service Delivery Team, with a primary focus on Employer of Record, HR Consultancy, and Payroll Outsourcing services.
• Collaborate with the HRMS Project Implementation team on the management and delivery of HR solutions to clients, as needed.
• Oversee not only the fulfillment of HR services and HRMS deployment but also other recurring and ad‑hoc HR projects, including onboarding, placement, staffing, additional HR consulting, and visa requirements – ensuring full compliance with Taiwan regulations and Service Level Agreements.
• Serve as the account and customer engagement specialist for assigned client accounts.
• Apply strong consulting skills, business knowledge, and packaged HR solution expertise to effectively integrate technology into clients' business environments, helping them achieve their desired outcomes.
• Supervise and manage a team of service specialists to ensure quality service fulfillment.
• Perform other duties as assigned from time to time.

Requirements

• Bachelor’s degree required, preferably in Human Resources or a related field.
• Minimum 8–10 years of experience as an HR Generalist, HR Business Partner, or in an HR service delivery role.
• In‑depth knowledge of Taiwan HR regulations and practices.
• Hands‑on experience managing the full employee lifecycle, from onboarding to exit, including payroll processing.
• Customer‑centric mindset with a strong commitment to service excellence.
• Excellent communication and interpersonal skills.
• Fluent in both written and spoken English, with the ability to communicate clearly and concisely; proficiency in Chinese is preferred.
• Strong business acumen, adaptable, self‑motivated, collaborative, responsible, agile, and entrepreneurial in approach.