Job Description

The Head of Salon is the image, service, and people leader of Les Salons Privés, responsible for crafting and delivering the ultimate luxury client experience. This role serves as the ambassador of the brand, the guardian of storytelling and fashion image, and the orchestrator of an end to end client journey across Boutique and Salon. The position requires strong leadership, refined fashion expertise, deep client engagement capability, and the ability to connect cross functionally to elevate retail excellence.

KEY RESPONSIBILITIES

1. Translate Vision into Action and Share a Passion for the Brand

• Turn vision of Les Salons Privés into concrete strategies and execution.
• Optimize Boutique & Salon ecosystem, ensuring seamless client flow, category synergy, and operational efficiency.
• Exemplifies CHANEL values and passionately conveys to clients and team members the brand's creativity, workmanship and quality, shares with pride the heritage, innovations and exceptional fashion statements that define CHANEL's prestigious reputation and its philosophy of selling a style and a dream.

2. Develop the Business

• Fully grasp Les Salons Prives business concept and formulate ecosystem actions to maximize collection ST% (focus on RTW & HEP).
• Be the key stakeholder to partnership with Category DHOBs & Expertise to incubate each bet on buying, with balanced width and depth on product assortment, with intentional growth-mindset to capture potential client pipeline for future.

3. Brand Ambassador & Clienteling

• Ensure flawless orchestration of the client journey, collaborating with boutique expertise to deliver curated appointments and collection storytelling.
• Leverage deep understanding of top clients’ preferences to personalize journeys and strengthen loyalty; Build and sustain long term client relationships.
• Support Head of Retail and Head of Boutique to further elevate One-Boutique-One-Story with the City Ecosystem Model.
• Establish and differentiate Les Salons Privés’ unique position in each city, to deliver a seamless experience to one-city clientele, finding synergies, enhancing client experience, relationships & retention across boutiques leading to intentional organic growth.

4. People Leadership & Partnership

• Lead, coach, and inspire the Salon, demonstrating leadership, ownership, and strong team management.
• Collaborative and with strong team spirit, able to connect with various departments to orchestrate end to end retail excellence (e.g., merchandising, visual merchandising, marketing, logistic, boutique management, learning etc.).

5. Operational Excellence

• Oversee Les Salons Privés' operations, including SOP execution, stock accuracy, stocktaking, visual merchandising maintenance, and service quality.
• Coordinate Les Salons Privés duty rosters, event operations, and temporary manpower arrangements.

6. Innovation & Agility

• Constantly explore new opportunities to enhance luxury experiences and elevate storytelling. Builds effective teamwork and fosters collaboration within and across boutiques/divisions/office functions.
• Demonstrate agility and forward thinking to adapt to new trends, client behaviours, and retail innovations.

KEY REQUIREMENTS (what you can bring to the team)

• Business acumen in understanding business model, operations, client and brand metrics. Track record in achieving outstanding results for own category (RTW a PLUS).
• Build long lasting relationship with client and deliver against CHANEL's brand posture in all interactions internally and externally
• Grow the team, cultivating a culture of teamwork, service and people development
• Strong partnership capability to drive effective teamwork and fosters collaboration within boutiques/city ecosystem/divisions/office functions of all levels .
• Be agile and eager to test new initiatives and approaches to enhance client engagement, service quality and processes; encourages the team to suggest and try new ideas.
• Fluency in Mandarin Chinese and English conversational and written language skills.