Job Description

Capgemini's Digital Customer Experience (DCX) practice is a global division of over 25,000 professionals dedicated to transforming how businesses engage with their customers through technology, design, and data-driven insights. The practice focuses on the complete customer and employee lifecycle, delivering integrated solutions across marketing, sales, service, and commerce at scale.

Your role:

Capgemini’s DCX business enables clients to deliver connected, human-centric experiences powered by cloud, data, and AI. As Head of Salesforce, you will be the evangelist and technical authority for Salesforce within DCX in Australia and New Zealand - defining strategy, driving innovation, and leading a high-performing practice that leverages AI-enabled software engineering, agentic-driven SDLC, to accelerate delivery and unlock new business value.

This role is pivotal in shaping workforce transformation, embedding AI-driven productivity, and creating next-generation delivery models that combine human expertise with autonomous agents for speed, quality, and resilience. You will also strengthen Capgemini’s position as a strategic Salesforce Partner, driving alliance growth and co-innovation.

Key responsibilities:

• Strategic leadership & innovation - define and execute the Salesforce growth strategy for DCX ANZ, integrating AI-enabled software engineering and agentic-driven SDLC principles to automate design, build, and test cycles.
• Thought Leadership - demonstrate ongoing thought leadership and points of view on Salesforce positioning, investment and trends, in particular Agentforce and Salesforce Vives, that helps shape Capgemini’s go-to-market, client propositions and internal strategy.
• Practice Planning and Execution – setting the strategic direction of Salesforce practice within DCX, working with sales and pre-sales teams
• Salesforce partner & alliance leadership - strengthen Capgemini’s position as a Salesforce Summit Partner, driving joint go-to-market initiatives, co-sell motions, and industry-specific solutions.
• Collaborate with Salesforce on innovation programs, roadmap alignment, and joint IP development (accelerators, templates, AI-driven delivery assets).
• Represent Capgemini in Salesforce executive councils, partner advisory boards, and thought leadership forums.
• Technical authority & delivery excellence - act as Executive Architect for strategic programs, leveraging AI-enabled engineering and agentic orchestration for multi-cloud Salesforce solutions (Sales, Service, Marketing, Commerce, Data Cloud, AI Cloud, MuleSoft, Slack).
• Champion adoption of the Salesforce Vibes Agentic Platform to enable autonomous orchestration of development tasks, compliance checks, and release pipelines.
• Oversee agentic SDLC adoption across delivery - automated testing, CI/CD pipelines, and telemetry-driven optimization.
• Sponsor Architecture Review Boards and ensure alignment with trust-by-design principles, including AI governance and ethical automation.
• workforce transformation - define skills evolution pathways for architects and developers to thrive in an agentic ecosystem (AI prompt engineering, automation governance).
• Foster a culture of continuous learning and adaptability, ensuring teams embrace AI-driven productivity tools and ethical automation practices.

Your profile:

• Salesforce Multi-Cloud Mastery: Sales, Service, Marketing, Commerce, Data Cloud, AI Cloud/Einstein, MuleSoft, Slack, Industries.
• Workforce Transformation Leadership: Designing hybrid human-agent delivery models, skill frameworks, and productivity accelerators.
• Alliance Management: Deep experience in Salesforce partnership programs, co-sell strategies, and joint innovation initiatives.

Qualifications:

• 12–15+ years in enterprise platforms, with 8+ years leading Salesforce programs or practices.
• A strong point of view, and practical experience in AI-enabled software engineering, agentic delivery models, and workforce transformation initiatives.
• Salesforce certifications (CTA preferred) and familiarity with AI Cloud, Data Cloud, MuleSoft, Slack.
• Track record of thought leadership in AI-driven delivery and agentic architectures.
• Experience managing Salesforce Partner relationships and driving alliance growth.

What you'll love about working here:

A global organization with 160+ nationalities that celebrates inclusion, develops talent, and partners with leading enterprises to transform their businesses across cloud, data, AI, and digital engineering—guided by our purpose and values.

Capgemini Culture & Values (What You’ll Lead and Live)

Our Purpose: Unleashing human energy through technology for an inclusive and sustainable future. This is the compass for how we design, build, and scale solutions for clients and society

Our Seven Core Values: Honesty, Boldness, Trust, Freedom, Fun, Modesty, Team Spirit—central to our identity and how we make decisions, collaborate, and innovate every day.

Ethical Culture: Recognized as one of the World’s Most Ethical Companies® by Ethisphere for multiple consecutive years, underpinned by a Code of Business Ethics and mandatory annual ethics training.

Diversity, Equity & Inclusion: We aim for 40% women globally and continue to grow women’s representation in leadership by 2030. We support global Employee Networks (e.g., OutFront, Women@Capgemini, CapAbility, CulturALL) and inclusive leadership training for all managers.

Corporate Social Responsibility (CSR): ESG is embedded in our strategy with priorities spanning environmental sustainability (net‑zero journey), inclusive futures, and digital inclusion. In 2024, Capgemini’s programs benefited 3.1 million people through Digital Inclusion, with a goal to reach 10 million beneficiaries by 2030.Australia Focus: Capgemini Australia reinforces these values locally and highlights our ethics program and recognition—supporting a diverse, decentralized group with a unified culture.