Head of Sales & Operations

The Opportunity

This isn't just a management role; this is a role for a
builder
. If you thrive at the intersection of high-volume consumer sales and flawless operational execution—and love turning operational chaos into scalable clarity—this is your sandbox.

Your Mission (The First 12–18 Months)

• 
  Scale the Revenue Engine:
  Optimize B2C sales processes, maximize CRM utilization, and aggressively drive conversion rates from marketing funnels (like webinars) to active enrollments.

• 
  Engineer Operational Efficiency:
  Audit and rebuild administrative workflows. Implement tracking, automation, and SOPs that eliminate manual errors and shorten turnaround times.

• 
  Elevate the Customer Journey:
  Architect a world-class student experience from the very first touchpoint through graduation, establishing strict service standards and feedback loops.

• 
  Build a Winning Culture:
  Coach your team into a high-performing unit. Foster a culture anchored in accountability, data-driven decisions, and empathy.

• 
  Drive Cross-Functional Strategy:
  Partner directly with Marketing, Finance, and Tech to build seamless end-to-end automations (CRM workflows, e-invoicing) that support regional scalability.

Requirements

Who You Are

• 
  The B2C Expert:
  You have
  8–10 years of experience
  leading B2C sales and operations, ideally within the education, training, or high-touch service sectors.
  (Note: This role operates at a rapid consumer-facing pace; candidates with purely B2B backgrounds will not be the right fit).

• 
  The Strategic Operator:
  You are equally comfortable designing high-level strategic roadmaps and getting your hands dirty in the operational weeds.

• 
  The Systems Thinker:
  You have a strong background in sales process design and are highly proficient with CRM systems and automation tools.

• 
  The Empathetic Leader:
  You balance strict performance management and KPI tracking with genuine coaching, empathy, and team-building skills.

Benefits

Why Make the Move?

• 
  Impact:
  Step into a pivotal leadership role where your operational systems will directly dictate the company's bottom line.

• 
  Growth:
  This role offers a clear, structured runway for advancement into a
  Regional Director-level
  position as the company expands its footprint across Asia.

• 
  Reward:
  Enjoy a highly competitive base salary paired with lucrative, performance-based bonuses tied to your sales, operational, and service metrics.