Job Description

Our factory in Old Woking houses a comprehensive production and R&D facility, situated alongside our head office operations. We make significant investments in our people and take pride in fostering a Coaching Culture grounded in our shared Values. The factory has been modernised to feature world-class manufacturing capabilities and top-tier tools and equipment to produce our outstanding products. With ongoing growth supported by Culligan, we are seeking talented individuals to sustain our progress.

The Head of Sales – Field Sales will oversee the daily operations of the direct Sales team, holding direct line management responsibility for three Regional Sales Managers and indirect accountability for the performance of 60 self-employed sales demonstrators.

You will collaborate closely with other management team members and key stakeholders, including Internal Sales and Marketing, to ensure seamless customer engagement and effective performance delivery, while continuously seeking opportunities to improve our processes.

• Reporting directly to and collaborating with the Harvey Sales Director, the Harvey Head of Sales will be in charge of managing and overseeing the sales operations for retail (direct sales).
• Drive all the Sales aspects of increasing Annual Recurring Revenues (ARR), via new customers and existing customers, while controlling costs and ensuring above budget targets in Volume, Margin, and conversion rates. Also delivering a world class customer journey so all our customers become advocates of the Harvey journey.
• Review the current strategy, develop and implement your plan to increase performance above market performance aligned with over delivery of the yearly budgets, whilst sharing with the MD and the Senior Team.
• Development of your Managers to ensure they are driving the right performance in, commercial achievement, people and the customer arenas against the KPI dashboard.
• Work closely with other departments, especially focused on the Marketing team and the Field Operations Team to ensure alignment and Team work to deliver the key KPI’s.
• Work closely with key stakeholders in the business to ensure we are compliant with particular focus on the Financial Conduct Authority (FCA) requirements and Health and Safety.
• Manage the Sales Managers to ensure the right focus and direction on actions and the strategic pathway for how to work with the Field Sales Demonstrators.
• Liaise closely with the Inbound and Outbound Call Centre teams to ensure delivery against targets.
• Partner and build credibility with the Harvey and the UK Leadership team.
• These are high- performing teams and very open and collaborative, building the right relationships early will be critical.
• Quickly build rapport, credibility and trust within the Sales department.
• Lead your team effectively, supporting Harvey’s goal to become an employer of choice, through the delivery of core people initiatives such as the meaningful management of the PPM cycle annually and eNPS action plans.

Requirements

The successful candidate will have significant business to consumer experience with a demonstrable track record in:

• Navigating intricate business units that span multiple channels and diverse sector business lines.
• Championing growth by crafting and steering innovative sales strategies.
• Bringing extensive expertise in both B2C field sales and internal office-based sales operations.
• Proven track record of driving recurring revenues and consistently achieving business targets.
• Leading with a data-driven business systems approach to enhance focus, discipline, and deliver measurable results.
• Thriving independently in complex markets and organizational structures, with a strong background in change management.
• Embodying a hands-on mentality by actively engaging in daily pragmatic tasks and inspiring teams through leading by example.

Benefits

• 25 Days Holiday + Bank Holidays
• Flexible Holiday Scheme (buy or sell up to 5 days of your annual leave)
• Substantial (up to 70%) employee discount on waters softeners, 30% discount for friends and family
• Perks at Work retail/leisure/travel discounts and more
• Cycle to work program
• Wellbeing programs – Your wellbeing is important to us
• Free eye test plus contribution towards prescription glasses
• Enhanced maternity & paternity leave
• Free fruits daily and free coffee on Fridays
• Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
• Paid volunteering day
• Relaxed Dress Code
• Access to ongoing learning and development through our online learning platforms