Boardroom Appointments - Global Human and Talent Capital

Head of Sales & Client Experience Delivery

Boardroom Appointments - Global Human and Talent Capital  •  Johannesburg, ZA (Onsite)  •  2 months ago
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Job Description

Senior Manager, reports to the MD of the SME business. Experience is required in leading a sales team, leading managers who have teams under them, and digital client journey management.

Responsibilities:

  • Achieve sales and revenue targets and related KRAs.
  • Lead and mentor the sales team.
  • Deliver the client value proposition.
  • Define the customer experience golden thread and ensure delivery through the sales team and Marketing divisions digital team.
  • Set up client experience measures and feedback exercises, using the results to motivate for and drive continuous improvement.
  • Propose improvements and new features related to the products and client service processes.
  • Take ownership of collections and co-ordinate the solve for operational issues impacting the client experience.

Requirements:

  • Motivated by sales targets.
  • A track record of identifying, developing and mentoring great talent, and building and
    motivating high achieving teams.
  • Has been on the front line of sales in your career.
  • A true love for customers and customer advocate.
  • Experience in Digital Marketing & Communication a must, while working previously with online automated solutions is a plus.
  • The skills to be a data-driven decision maker, with a willingness to experiment.
  • Related degree or diploma.
Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
Website
boardroom.co.za
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