CelcomDigi

HEAD OF SALES CHANNEL MANAGEMENT

CelcomDigi  •  Johor, MY (Onsite)  •  1 day ago
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Job Description

The Head of Section, Sales Channel Management is responsible for strategizing and driving the overall sales channel including Franchise and Retail by achieving the volume/value/profitability targets. This role involves managing the sales team and channels, understanding market trends, and implementing company sales and marketing strategies.

Responsibilities

  • Lead the Sales Strategy & Growth: Own and drive the overall sales channel strategy across Franchise and Retail, delivering ambitious volume, revenue, and profitability targets.
  • Drive Business Performance: Partner closely with the Sales Team to achieve monthly, quarterly, and annual acquisition and revenue goals, turning business objectives into measurable results.
  • Build & Empower High-Performing Teams: Develop, coach, and motivate the sales team while strengthening capabilities across all sales channels to build a winning culture.
  • Turn Market Insights into Action: Stay ahead of market trends and competitor moves, identify growth opportunities, and translate insights into effective tactical plans.
  • Shape Market Leadership: Strengthen brand presence and positioning across the region, building a strong market reputation and driving the business towards market leadership.
  • Maximize Distribution & Sales Potential: Execute the company’s sales and marketing strategy while unlocking the full potential of the retail distribution network across the entire product portfolio.
  • Build a High-Impact Distribution Network: Design and optimize the distribution channel, establish clear distribution benchmarks, and track performance through effective secondary sales tracking and distribution processes.
  • Expand Market Reach: Drive distribution depth and width by identifying new opportunities, strengthening distributor partnerships, and conducting regular distributor audits to ensure sustainable growth.
  • Stay Ahead of the Competition: Continuously monitor competitors’ distribution strategies, market approaches, and activities to identify opportunities and maintain a competitive edge.

Requirements

  • Relevant Academic Background: A Bachelor’s degree in a relevant field, providing a strong foundation for success in this role.
  • Proven Sales Leadership Experience: 10–12 years of experience in Sales and/or Retail, with experience in the Telecommunications (Telco) industry highly preferred.
  • Strong Distribution & Sales Expertise: Solid understanding of retail distribution, channel management, and sales force models, with the ability to translate strategy into market execution.
  • Influential Communicator: Excellent written and verbal communication skills, with the confidence to engage and influence stakeholders at all levels.
  • Agile Decision-Maker: Strong multitasking, prioritization, and decision-making abilities, with the flexibility to navigate a fast-paced and dynamic business environment.
  • Data-Driven Problem Solver: A strong analytical and statistics-driven mindset, with the ability to turn data and insights into practical solutions and business opportunities.
CelcomDigi

About CelcomDigi

CelcomDigi is Malaysia’s largest mobile network operator with more than 20.4 million users on its network. The company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 3,800 top industry experts. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices. For more information on CelcomDigi, visit www.celcomdigi.com.

Industry
Telecommunications
Company Size
5,001-10,000 employees
Headquarters
Petaling Jaya, MY
Year Founded
2022
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