Our client is a fast-growing fintech company providing an all-in-one payment platform, including card payments and acquiring solutions. The company operates at scale and is focused on building robust, efficient, and secure financial infrastructure for global merchants.
The Head of Risk Operations will play a critical leadership role, working closely with the COO to build, optimize, and scale Fraud & Risk operations. This person will be responsible for driving operational excellence, setting and managing KPIs, leading cross-functional teams, and delivering key strategic projects across the risk domain.
Own and manage end-to-end risk operations across onboarding, monitoring, and reviews
Oversee KYC/KYB processes, including high-risk merchant due diligence
Oversee transaction monitoring, fraud prevention, and key risk metrics
Manage chargeback and dispute processes in line with card scheme requirements
Translate risk appetite into operational rules, policies, and procedures
Build and scale efficient risk processes, including automation and workflows
Define and track KPIs and SLAs for risk operations teams
Collaborate with Compliance, Product, Sales, and external partners (banks, card schemes)
Lead and develop risk operations team
3+ years of experience in risk, payments, or fintech, preferably within card acquiring or EMI environments
Strong hands-on experience with merchant risk, KYC/KYB, and transaction monitoring
Solid understanding of fraud prevention, chargebacks, and card scheme requirements (Visa/Mastercard)
Experience working with high-risk industries (e.g. gambling, adult, crypto, FX) is a strong advantage
Proven track record of building and scaling operational processes in a fast-growing environment
Experience implementing automation, workflows, and risk tools/systems
Strong analytical mindset with the ability to work with risk metrics, KPIs, and performance data
Experience managing and leading teams, including scaling and restructuring
Good understanding of regulatory and compliance frameworks in payments/fintech
Ability to balance risk control with commercial objectives
Strong communication and stakeholder management skills
Structured, detail-oriented, and able to operate in a fast-paced environment
Strong leadership and ownership mindset
Excellent communication and stakeholder management skills
Strategic thinking combined with hands-on execution
Problem-solving and decision-making abilities
Ability to thrive in a fast-paced, high-growth environment
If you are excited about shaping risk operations at scale and want to make a real impact in a rapidly growing fintech company, we would love to hear from you.
At Evotym, we connect top FinTech talent with the companies shaping the future of financial technologies. From bold Web3 startups to global Payment and Crypto players, we build teams that drive results - fast, precise, and with zero guesswork.
Every Fintech journey starts with a spark, and the right people turn it into unstoppable growth.
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✅ Executive Search – Strong leadership is essential for sustainable growth. We secure proven executives with a strong track record in financial services, leaders who drive sustainable growth and long-term value.
✅ Outstaffing – Expanding your team without long-term obligations can be complex. We provide instant access to top-tier international talent, delivering flexible workforce solutions that support fast, scalable expansion without long-term commitments.
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