The Head of Revenue Process Architecture is a strategic thinker with a deep expertise in sales process mapping, requirement synthesis, and commercial workflow optimization. In this role, you will serve as the master architect of our end-to-end sales processes, acting as the operational bridge between revenue teams and our Product organization. You will be responsible for deeply understanding, mapping, and refining complex business requirements into cohesive strategic blueprints. By synthesizing incoming requests and establishing clear prioritization from the sales side, you will hand off fully baked process maps and operational requirements to the Product team, allowing them to focus seamlessly on technology translation and execution. You will also partner with the Product team to perform competitor analyses in 3rd party solution space and drive integration and adoption of Agentic AI tooling.
As a leader in this space, you are highly collaborative, analytical, and excel at translating real-world sales motions into scalable operational frameworks. You don't just gather requirements; you deeply understand the mechanics of the customer and seller journeys to ensure our technology stack scales cleanly alongside our business strategy.
Deep Process Mapping & Optimization: Document, analyze, and optimize end-to-end sales processes, uncovering inefficiencies and designing high-yield workflows that improve seller velocity and data integrity.
Intake & Strategic Prioritization: Serve as the central intake point for all sales technology requests. Synthesize disparate needs from various revenue stakeholders into a cohesive, unified sales tech strategy and a clearly prioritized roadmap.
Product Team Partnership: Act as the primary business-side partner to the Product team, translating sales process blueprints into actionable functional requirements so Product can successfully drive the engineering lifecycle.
Future-State Innovation: Partner with leadership and product teams to define and execute the Agentic AI vision for Sales, identifying where intelligent automation and AI agents can deeply embed into our sales workflows to drive step-function productivity.
3rd Party Tooling Assessment: Collaborate with cross-functional peers on competitor analysis and third-party tooling evaluations, providing deep sales-process context to ensure selected vendors align with our architectural roadmap.
Stakeholder Alignment: Run collaborative process reviews with commercial leadership to resolve operational friction, ensure data mapping consistency, and maintain strong cross-functional buy-in.
Minimum Requirements:
7+ years of experience in sales process architecture, revenue operations, business systems analysis, or commercial product management. People management experience preferred.
Mastery in Sales Process Mapping: Documented success in analyzing, mapping, and optimizing complex, end-to-end sales processes and customer/seller journeys.
Strategic Synthesis & Prioritization: Proven track record of managing central intake for commercial teams, synthesizing disparate and ambiguous business requests into a cohesive, prioritized strategy and roadmap.
Forward-Looking Tech Savvy: Familiarity with or strong interest in emerging revenue technologies, specifically contributing to the strategic vision of embedding Agentic AI and intelligent automation into sales workflows.
Tooling Evaluation: Experience performing third-party competitor analysis and tool evaluations, ensuring software choices align cleanly with established sales processes.
Data & Workflow Governance: Strong understanding of cross-functional data mapping, commercial workflow architecture, and maintaining data integrity across a scaling enterprise tech stack.
Communication & Alignment Mastery: Exceptional written and visual communication skills, with a proven ability to present complex workflow blueprints clearly to commercial leaders and build alignment across competing business units.
Execution & Ownership: A strong sense of urgency, structural organization, and ownership required to manage complex process lifecycles from initial discovery and synthesis to successful business handoff.
Ability to Travel: 5%
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Find out more about our Benefits here.
The expected salary range for this role is $200,000.00-$220,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
