Job Description

As Head of Revenue Operations, you will own the commercial performance of GoMining's direct revenue channels.

You will be responsible for optimizing sales operations, VIP management, retention, cross-sell initiatives, and commercial efficiency. Working closely with business owners and leadership, you will define priorities, improve unit economics, and ensure every commercial initiative delivers measurable business impact.

This is a strategic role that combines commercial operations, analytics, pricing, and revenue optimization.

Responsibilities

Revenue Operations

• Own the operational performance of all direct revenue channels, including Sales, VIP, and Retention.
• Align priorities, customer segmentation, and execution plans with business owners.
• Build scalable commercial processes and operating standards across teams.
• Monitor channel performance and identify opportunities to increase revenue and operational efficiency.

Commercial Performance

• Drive revenue growth through cross-sell and upsell initiatives across the GoMining ecosystem.
• Initiate promotional campaigns, commercial activities, and growth programs together with Marketing and Product teams.
• Measure the effectiveness and ROI of all commercial initiatives.
• Continuously optimize conversion, retention, and customer lifetime value.

Pricing & Unit Economics

• Own unit economics across all commercial channels.
• Define profitability targets, spending guidelines, and commercial KPIs.
• Manage discount policies, promotional mechanics, and OTC commercial terms.
• Analyze channel profitability and recommend improvements to maximize margins.

Analytics & Leadership

• Build reporting frameworks and dashboards for commercial performance.
• Partner with Analytics, Finance, Product, and Marketing to support data-driven decision-making.
• Present business insights and recommendations to executive leadership.
• Drive continuous improvement of commercial operations and revenue processes.

Requirements

• 7+ years of experience in Revenue Operations, Commercial Operations, Sales Operations, Business Operations, or a similar leadership role.
• Experience working in fintech, payments, SaaS, crypto, or other transaction-driven businesses.
• Strong understanding of revenue management, unit economics, pricing, and commercial performance.
• Experience working closely with Sales, Customer Success, VIP, Retention, and Marketing teams.
• Proven experience building reporting frameworks and operational processes.
• Strong analytical mindset with excellent knowledge of business metrics and financial performance.
• Experience managing cross-functional initiatives and influencing senior stakeholders.
• Excellent communication and leadership skills.
• Fluent English

Nice to Have

• Experience in crypto, Bitcoin, Web3, or digital assets.
• Experience with CRM, loyalty, or VIP programs.
• Experience managing pricing strategies, discount policies, or OTC operations.
• Experience with BI tools such as Tableau, Power BI, Looker, or similar.

Benefits

• Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
• Work-life fit: remote or hybrid format with flexible hours across international teams.
• Paid leave: up to 20 vacation days + 8 company holidays + 5 personal days per year
• Recognition programs: structured performance reviews and team awards.
• Team culture: retreats in international locations (for example, company apartments in Cyprus).