Job Description

Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.

ABOUT THE ROLE

Our outgoing Head of Revenue Operations has spread her wings into the wider NZSki business and we’re looking for the right person to own what comes next.

You’ll lead the Revenue Operations function for Snowsports across Coronet Peak and The Remarkables - driving dynamic capacity management, yield strategy and the data insights that keep our Snowsports operation sharp. You’ll have a RevOps Scheduling team of up to 6 alongside you and a seat at the Snowsports leadership table.

This is a role for someone equally at home in a dataset as they are in a conversation - someone who turns complex data into clear decisions and communicates them with confidence across every level of the business.

WHAT YOU'LL OWN

• Yield strategy and demand forecasting - matching Snowsports instructor capacity to guest demand across both mountains, every day of the season

• Dynamic capacity management - reading demand signals early and moving resource to meet them well in advance.

• Leadership of the RevOps Scheduling team - setting the standard for performance, accuracy and a culture people want to be part of

• Building on the existing dashboards for Snowsports insights including our ‘Instructor Performance Index, automating reporting and generating insights that drive commercial decisions

• Seasonal team recruitment in conjunction with Queenstown Snowsports Experience Manager.

• Manage the backend Snowsports IT, HR, payroll and Elevate components of our Snowsports recruitment and onboarding into systems for all Snowsports crew.

• Payroll audits and accuracy from source (Elevate) through to clean data exports ready for processing

• Managing Freshdesk year-round as the centralised communication channel for Snowsports instructors including formal HR type communication, time off requests, written trails and year-round documented follow-through.

• Cross-mountain process consistency - keeping things smooth and joined-up with the confidence to lead through conflict when it arises

WHAT WE’RE LOOKING FOR

• A confident contributor to a high-performance Snowsports leadership team - someone who is capable of communicating strategy, evolving our operational processes and handling any difficult conversations with care

• Commercial experience in technology, data analytics or a fast-paced, guest experience-driven environment

• Strong data fluency - you can interpret, analyse and act on data. Experience with BI tools or coding is a genuine advantage, as is confidence with AI applications

• A proven people leader - you hold your team to high standards, coach with intent and use KPIs as a tool for growth, not just measurement

• A natural communicator - equally comfortable talking data with analysts, process with schedulers and guest experience with the operational crew, all in same day

• Queenstown-based, or ready to be - on the mountains over winter, in our town office off-season

• Relevant tertiary education in data science, HR, business, computer science or revenue optimisation is a bonus. What matters most is how you apply it

Sound like your kind of challenge? We’d love to hear from you.

Applications close August 22, 2026

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