Job Description

What you'll bring to the team

Head of Revenue Management - Gateway UK

Location: London, Arbor

Hours: 37.5 hours per week

Contract Type: Permanent, salaried

We are recruiting a Head of Revenue Management - Gateway UK, to lead the development and execution of revenue optimisation strategies across a portfolio of world-class visitor attractions. This is a highly visible leadership role with responsibility for maximising admissions revenue, driving pricing performance, and identifying opportunities to accelerate commercial growth.

Working closely with senior stakeholders across Revenue Management, Marketing, E-Commerce, Finance, Operations, and Consumer Proposition teams, you will use data, market insights, and customer trends to develop pricing and inventory strategies that support both short and long-term business objectives. You will provide strategic direction, challenge existing approaches, and champion best practice to ensure revenue management remains a key driver of business performance.

As a subject matter expert, you will lead a team of revenue professionals, fostering a culture of continuous improvement, innovation, and commercial excellence. You will also play a pivotal role in shaping future revenue management capabilities, influencing decision-making at a senior level, and ensuring the business is well positioned to respond to market opportunities and evolving consumer behaviour.

This is an exciting opportunity for a commercially minded leader who thrives in a fast-paced environment and is passionate about using insight, strategy, and collaboration to deliver exceptional results.

Qualifications & Experience

• Bachelor's degree in Business, Economics, Mathematics, Statistics, Data Science, Engineering, or a related quantitative discipline.
• Minimum six years' experience in Revenue Management, Pricing, Consultancy, or a similar commercial role.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and identify commercial opportunities.
• Proven experience developing and implementing pricing and revenue optimisation strategies.
• Excellent communication and presentation skills, with the ability to influence and engage stakeholders at all levels.
• Strong commercial acumen and a track record of driving business performance and delivering revenue growth.
• Ability to build effective relationships and collaborate across cross-functional teams.
• Experience managing multiple priorities in a fast-paced, dynamic environment.
• Strategic thinker with a proactive, results-oriented approach.
• Experience within the travel, tourism, leisure, hospitality, or attractions sector would be advantageous.

Benefits

• A competitive annual salary
• 33 days holiday (including bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…