Lovisa is fast-fashion Retail
Lovisa is global, and its growth is infectiously energetic
See us at careers.lovisa.co
Position purpose:
The Head of Retail - UK South position is responsible for the achievement of Sales Growth on Last Year by Leading and developing our Regional Management teams to achieve our key KPI through high levels of customer experience and selling skills.
Effective Store visits. Evaluate the performance of the Regional and Store Managers, utilizing the reports available and set clear objectives to achieve Lovisa KPI goals.
Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear, motivational and consistent, with an aim to lead, coach and develop your Team.
Recruit passionate, confident and Customer focused Team to deliver high levels of customer experience and selling skills.
Develop and coach our teams for succession planning.
Manage productivity through effective rostering - the right people at the right time.
Focus on reducing internal and external shrinkage by ensuring our regional teams support our Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practice.
Who you are:
Proven ability in a management position within a Retail or Customer/Sales focused industry
Proven ability to perform as multi-site manage in a fast paced, high-volume environment, preferrable for a fashion retailer
Demonstrated understanding of Customer experience and continually improving this to achieve results
Strong Leadership and communication skills.
Excellent planning and organizational skills
Flexibility and desire to travel domestically and/or internationally based on the needs of the business needs.
Personable, approachable and a great coach. Be there for your Team.
Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers.
Attuned and committed to the Lovisa Culture Commitments and this is always displayed through leadership, behaviours, attitude and actions
Contribution to the Group:
A positive can-do attitude, whilst listening, challenging and directing
Coachable in all aspects, flexible and proactive in style
Contributes positively and energetically to group meetings and Lovisa events
Provides an example for others to follow
10 Plus 1 Culture Commitments:
1. Can do attitude
2. Customer Experience
3. Respect
4. Continuous Improvement
5. Communicate, Communicate, Communicate
6. Costs
7. Accountability
8. Teamwork
9. Trust
10. Integrity
+ 1 Do it now!
If this is something you would enjoy doing for Lovisa, we would love to hear from you!
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.
#INDER
Lovisa Life:
Lovisa was established in April 2010 and has quickly grown to be one of the world’s leading fast fashion jewellery retailers. We continue our focus on expanding our store network, with over 900+ stores across 37+ countries. Join a high growth international retailer, publicly listed on the ASX.
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.
Lovisa Future:
With no plans on slowing down with our continued expansion across the globe. At Lovisa, we are passionate, dedicated, hard-working and fun-loving team players. We are devoted to fashion, style and customer service. All team members are Lovisa ambassadors, who thrive off our Lovisa culture commitments with a can-do attitude.
Lovisa Product:
Lovisa was created out of a need for on-trend fashion jewellery at ready-to-wear prices. Our global trend spotting and innovation design team take inspiration from couture runways and current street style around the world to deliver new, must-have styles to our customers.
We are a fashion-forward jewellery brand that caters to anyone and everyone, with 150 new styles being delivered to stores each week. We give exceptional customer service and apply our core belief, “It’s about the customer, always” in everything we do.
