Job Description

Head of Retail Excellence & Capability

慕尼黑

社招

全职

职位 ID：A56619A

职位描述

• Define and continuously evolve retail operating standards, playbooks and best practices across the end-to-end customer journey.
• Establish the governance, audit and compliance frameworks required to ensure consistent execution across all retail locations.
• Own the retail performance management framework, including KPIs, scorecards, reporting and business review cadences.
• Identify performance gaps and lead initiatives that improve conversion, productivity, customer experience and operational efficiency.
• Build and execute the retail capability strategy, including onboarding, certification, leadership development and continuous learning programmes.
• Lead retail readiness and adoption for new products, services, systems, customer journeys and business initiatives.
• Act as the voice of the retail, translating frontline insights into operational improvements and strategic recommendations.
• Partner with market leaders and cross-functional teams to drive a culture of accountability, continuous improvement and execution excellence.

职位要求

• Proven experience leading retail excellence, sales excellence, operations or capability functions within automotive, retail or other customer-facing multi-site businesses.
• Strong track record of designing and scaling operational standards, performance frameworks and capability programmes across multiple locations or markets.
• Deep understanding of retail operations, customer experience, performance management and organisational capability development.
• Highly analytical with the ability to translate data and insights into practical actions that improve business performance.
• Exceptional stakeholder management and influencing skills, with the ability to drive alignment across diverse teams and senior leaders.
• Experienced in leading change, embedding new ways of working and delivering results in fast-paced, high-growth environments.
• Strong programme management capabilities with a bias for action and execution.
• Customer-obsessed, commercially minded and passionate about building high-performing teams and cultures.

投递

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry

IT & Software

Company Size

10,000+ employees

Headquarters

Beijing, CN

Year Founded

2010

Website

xiaomi.com

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