Joud Coffee is hiring a Head of Restaurant Excellence & Standards to build and deploy a complete operating system across our outlets This role owns the end-to-end loop:
Standards → Training → Daily Execution → QC/Audits → Coaching → Continuous Improvement
This is a delivery role You will build what does not exist, implement it fast, and enforce it with managers on the floor.
Multi-site café operations (17 outlets)
Heavy field presence (outlets and production where relevant)
Direct accountability for standardization, discipline, and consistency
1) Standards & SOP System
Build a complete SOP framework: templates, format, naming, versioning, approvals, review cycles.
Create operationally realistic SOPs and “build cards” for applicable routines.
Ensure standards are short, visual, executable, and consistently used.
2) Execution System (Checklists & Routines)
Implement non-negotiable daily/weekly routines across outlets
Make compliance visible; drive follow-through and accountability.
3) Training & Certification
Build role-based pathways and certification for all team members.
Implement assessments and on-floor validation (competence, not attendance).
Establish retraining and recertification rules for critical standards.
4) QC, Audits & Corrective Actions
Design and run an audit program: daily manager checks, weekly audits, monthly deep audits.
Implement corrective action management: assign, track, verify closure, eliminate repeat failures.
Define critical control points (quality/safety/compliance) and enforce consistently.
5) Program Delivery & Governance
Pilot in 2–3 outlets, then rollout in waves across all outlets.
Establish governance: content ownership, update approvals, scheduled reviews, change logs.
Run a weekly cadence: scorecards, root-cause actions, and clear escalation.
On-time checklist completion % by outlet
Training completion + pass rate by role
Audit score improvement and reduction in repeat non-compliance
Time-to-competency for new hires
Reduction in customer complaints / product inconsistency incidents
Must-have
Multi-site F&B experience ( café chains / hospitality groups).
Proven delivery of SOPs, checklists, audits, and training across multiple locations.
Hands-on experience implementing and scaling a frontline learning + communications + execution system (e.g., platforms used for digital SOPs, training pathways, assessments, checklists, audits, and outlet-level reporting).
Field leadership: can coach, challenge, and enforce standards with outlet managers.
Strong execution discipline: ships weekly deliverables, closes gaps, follows through.
Nice-to-have
QA/food safety audit experience and strong hygiene control mindset.
Experience leading rollout programs (pilot → wave deployment).
Experience operating in GCC/UAE frontline environments.
Field-first. You spend time where the work happens.
You simplify. You standardize. You enforce.
You deliver measurable improvement quickly.
Submit your CV and answer:
What multi-site F&B group did you build standards for, and how many locations?
What operating systems did you implement (SOPs/checklists/audits/training), and what measurable results did you achieve?
Which frontline platform/system did you implement to manage SOPs/training/checklists, and what adoption/compliance results did you drive?
What would you deliver in your first 30 days in this role?
Our mission at Joud Coffee is to delight our customers and unite our communities with every cup.
We're dedicated to creating a warm, welcoming environment where exceptional coffee and great company go hand-in-hand. With handpicked beans from the best global growers, we ensure a rich and quality coffee experience.
Joud Coffee is a hub of innovation and collaboration, fostering a culture where learning, growth, and enjoyment intersect. Ideal for those passionate about the coffee industry, we offer a supportive environment for career development and creative ideas.
Join the Joud Coffee family, where every cup is a step towards building a strong, coffee-centric community.
